Bellman

TPC HOTEL PTE. LTD.; Singapore; On-site; SGD 25,000 - 40,000; Full time

Job summary

A leading hotel in Singapore is seeking a Guest Service Ambassador to ensure a warm and professional welcome for all guests. Responsibilities include managing luggage, providing information about hotel services, and assisting with arrivals and departures. Ideal candidates will have at least one year of experience in a similar role, preferably within a 5-star environment, along with excellent communication skills and a professional demeanor.

Qualifications

• Minimum 1 year experience in a similar role, preferably in a 5-star environment.
• Desire and ability to train and develop others.
• Initiates contacts and establishes rapport easily.

Responsibilities

• Greet guests following standards and manage taxi queues.
• Provide a warm welcome and guide guests to the right locations.
• Ensure timely delivery of guest luggage and belongings.

Skills

Professional image presentation

Effective verbal and written communication

Multi-lingual skills

Organisational skills

Job description

Job Responsibilities

• Greet the guest following the Sofitel standards, manage the taxi queue, and assist guests with luggage.
• Provide a warm welcome and farewell to the guests, leading them to the right direction/ location (e.g. Reception)
• Ensure that guest luggage and belongings are well recorded and promptly send/collected to/from the room
• Assist with car/ hotel doors and guest luggage.
• Ensure timely delivery of all guest luggage
• Explain technology and features of guest rooms.
• Exercise care and responsibility when parking guest vehicles. Follow procedures set out in manual.
• Ensure knowledge of daily departing time of due-out guests and arrangements for taxi, shuttle arrangements and limousine services to the airport if required.
• Co-ordinate VIP arrivals and departures.
• Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests.
• Always double confirm with the guest the exact location.

Job Requirements

• Minimum 1 year experience in a similar role, preferably including 5 star experience
• Projects professional image at all times through personal presentation / interpersonal skills.
• Desire and ability to train and develop ambassador
• Multi-lingual, English essential § Maintains awareness of industry trends in service, product and presentation
• Initiates contacts and establishes rapport easily
• Organises time and work efficiently
• Effective verbal and written communication skills
• Appreciates and maintains an effective outlet for stress
• Willingness to work weekends and public holidays as part of the job role.
• Has the aptitude and willingness to undertake further development with Sofitel.