Bell Captain / Bellboy - InterContinental Singapore Robertson Quay

InterContinental Hotels Group; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking hospitality leader as a Bell Captain/Bellboy, where your role is pivotal in creating unforgettable luxury experiences for guests. You will be the friendly face welcoming visitors, ensuring their needs are met with professionalism and warmth. This exciting position offers a chance to showcase your customer service skills while being part of a global brand with a commitment to excellence. With tailored support for your career growth and a competitive benefits package, this is an opportunity to thrive in a dynamic environment. Bring your passion for hospitality and make a difference every day!

Benefits

5-days work week

Duty Meal

Birthday Off

Learning and Development Opportunities

Medical Benefit

Insurance Coverage

Special Employee rate at all IHG Hotels worldwide

Qualifications

• 6 months’ experience in guest service or customer service is required.
• Ability to read and write in English is essential.

Responsibilities

• Provide exceptional service to guests and fulfill their requests promptly.
• Maintain cleanliness and order in the Bell Service area and hotel entrance.

Skills

Customer Service

Communication Skills

Attention to Detail

Education

High School or Vocational Certificate in Hotel Administration

Hotel Management

Job description

Bell Captain / Bellboy - InterContinental Singapore Robertson Quay

Hotel: Singapore Robertson Quay (SINIC), 1 Nanson Road, 238909

Join our team as our Bell Captain / Bellboy in InterContinental Singapore Robertson Quay. You’ll have ambition, talent and obviously, some key skills. We’re looking for someone who:

Your day to day

Under the general direction of the Chief Concierge, you will be an ambassador of the hotel who will offer our discerning guests an unforgettable luxury experience ensuring the highest standard of service and professionalism at all times.

• Demonstrate service attributes in accordance with industry expectations and company standards including;
• Being attentive to guests
• Accurately and promptly fulfilling guests’ requests
• Maintain high level of knowledge which affects guest experience
• Greet guests at all times in a friendly and helpful manner and attempts to learn and use guests’ name at every opportunity
• Maintain a high level of product and local knowledge
• Knowledgeable of the events of the day and of daily Hotel activities
• Ensure a sound knowledge of the local area regarding history, places of interest and special events including directions to key points of interest
• Take personal interest and pride to ensure that the Bell Service area, hotel entrance and storage area are kept clean and clear of litter and in an orderly state at all times
• Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking note of repeat guests and IHG Rewards Club and Ambassador members

What we need from you

High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent, with 6 months’ experience in guest service or customer service, or an equivalent combination of education and experience.

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Able to read and write English.

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

• 5-days work week
• Duty Meal
• Birthday Off
• Learning and Development Opportunities
• Medical Benefit
• Insurance Coverage
• Special Employee rate at all IHG Hotels worldwide

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the InterContinental Hotels & Resorts brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

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