Beauty Specialist, HSR

Hermès International S.A.; Singapore; On-site; SGD 28,000 - 60,000; Full time

Job summary

Hermès International S.A. in Singapore seeks a Luxury Retail Associate to deliver exceptional service in our Beauty & Fragrance space.

You will manage daily store operations, educate customers on product usage, and promote new launches while maintaining an immaculate vanity and fully stocked displays. You bring at least 2 years in luxury retail, strong English communication, and a passion for fashion and high-quality products.

Qualifications

• At least 2 years of relevant experience in high-end fashion, luxury industry or in similar capacity.
• Strong knowledge of beauty and fragrance products, tools and trends.
• Excellent communication in English and interpersonal skills.
• Must be a good team player, pleasant, service-oriented with good communication skills.
• Basic computer skills.

Responsibilities

• Responsible for the daily store operations.
• Provide excellent customer service and maintain a pleasant shopping experience with customers.
• Stay updated on the latest beauty & fragrance products, tools, and trends.
• Keep customers informed on new product launches or services.
• Educate customers on product usage, benefits, and demonstrate proper application techniques in an effort to build long term relationships with them.
• Ensure all tools and equipment are sanitized and in good working condition.
• Maintain a clean and organized vanity space and ensure products are fully stocked at all times.
• Identifies and handles customers queries and concerns.
• Executes sales plans and participates in marketing events and promotion programs relating to the Beauty and Fragrance metiers.
• Communicates feedback gathered through in-store activities to store management.
• Participate in ongoing training to enhance skills and knowledge of the other team members.
• Actively share any new launches with the team and push sales for the Beauty and Fragrance metier
• Other duties as assigned.

Skills

Retail selling skills

Customer service

English communication

Interpersonal skills

Basic computer skills

Job description

Major Responsibilities

• Responsible for the daily store operations.
• Provide excellent customer service and maintain a pleasant shopping experience with customers.
• Stay updated on the latest beauty & fragrance products, tools, and trends.
• Keep customers informed on new product launches or services, etc.
• Educate customers on product usage, benefits, and demonstrate proper application techniques in an effort to build long term relationships with them.
• Ensure all tools and equipment are sanitized and in good working condition.
• Maintain a clean and organized vanity space and ensure products are fully stocked at all times.
• Identifies and handles customers enquiries and concerns.
• Executes sales plans and participates in marketing events and promotion programs relating to the Beauty and Fragrance metiers.
• Communicates feedback gathered through in-store activities to store management.
• Participate in ongoing training to enhance skills and knowledge of the other team members.
• Actively share any new launches with the team and push sales for the Beauty and Fragrance metier
• Other duties as assigned.

Requirements & Capabilities

• At least 2 years of relevant experience in high-end fashion, luxury industry or in similar capacity.
• Passion in retail industry with good selling skills.
• Strong knowledge of beauty and fragrance products, tools and trends.
• Likes fashion and appreciates quality products.
• Excellent communication in English and interpersonal skills. Additional languages spoken are a plus.
• Must be a good team player, pleasant, service-oriented with good communication skills.
• Basic computer skills.

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.