Beauty Spa Assistant Manager

Job Highlights

• Full time or flexible working hours
• Attractive Remuneration Packages, commissions & incentive bonus
• Friendly Environment
• Outstanding Career Advancement Opportunities
• Convenient location (2 minutes’ walk from Rochor MRT)
• Premium boutique beauty, wellness & aromatherapy

Job Descriptions

• Oversee the spa's daily operations; ensuring a smooth workflow.
• Allocate responsibilities among staff members for efficient operations.
• Motivate team to maintain service quality & sales objectives.
• Monitor client satisfaction and ensure quality service delivery.
• Handle any complaints or issues that arise, ensuring a resolution that satisfies the client and maintains the spa's reputation.
• Ensure adherence to hygiene, safety, and quality standards in beauty spa.
• Liaise with marketing team for the social media response.
• Prepare sales report and data analysis from sales transactions.
• Review inventory levels and make orders for consumables & products.
• Review daily sales, revenue, and expenses to ensure accuracy.
• Prepare end-of-day financial reports or documentation as required by management or finance.
• Develop plans for continuous improvement, suggesting changes or enhancements to services, marketing strategies, or operational procedures.
• Collaborate with the management team to set goals and strategies for the spa's growth and development.
• Create business strategies to attract new customers, expand store traffic, and enhance profitability.
• Develop and arrange promotional material and in-store displays.

Requirements

• Minimum 3 years of beauty & spa working experience as supervisor or senior role.
• Willing to work on retail hours & weekends.
• Good customer service, communication & interpersonal skills.
• CIDESCO, ITEC, CIBTAC or other beauty-related qualifications
• Sale oriented, service oriented, and customer focused.
• Initiative, passionate, independent, cheerful personality & strong leadership skills.