Beauty Salon Coordinator

SAGE SALON PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

SAGE SALON PTE. LTD. is seeking a Salon Coordinator to manage client relations and support the beauty team. The role requires warm client interactions, effective appointment scheduling, and excellent organizational skills to ensure the smooth operation of the salon. Ideal candidates will have experience in customer service, particularly within the beauty industry, and possess strong communication abilities.

Qualifications

• Minimum 1-3 years of experience in a customer service or receptionist role (experience in beauty industry preferred).
• Friendly and professional with excellent communication skills.
• Good organisational and multitasking skills.

Responsibilities

• Greet clients warmly and manage appointments.
• Handle client inquiries about services and prices.
• Communicate client needs to stylists and therapists.

Skills

Experience in customer service

Basic knowledge of beauty services

Excellent communication skills

Organisational skills

Basic computer skills

Job description

Position Title: Salon Coordinator
Reports To: Salon Owner
Location: Sage Salon (64 Serangoon Road)
Position Type: Full-time

Position Summary:
As our Salon Coordinator, you’ll be the friendly face and organised mind that keeps our salon running smoothly. You’ll greet clients, manage appointments, support our talented beauty team, and ensure every client leaves feeling pampered and special.

Key Duties & Responsibilities

Front Desk Management

• Greet clients warmly and make them feel welcome.
• Answer phone calls, WhatsApp, or emails to book, reschedule, or cancel appointments.
• Maintain the appointment calendar and minimize scheduling conflicts.

Customer Service

• Handle client inquiries about services, prices, and packages
• Manage client check-in and check-out smoothly.
• Handle complaints or special requests with professionalism and care.

Team Coordination

• Communicate client needs and special instructions to stylists and therapists.
• Ensure that staff adhere to the daily schedule.
• Support the team during peak hours (e.g., festival seasons)

Administrative Tasks

• Maintain accurate client records and contact information.
• Assist with inventory checks for beauty products and supplies.
• Process payments and issue receipts.
• Assist with basic social media or promotional tasks

Salon Maintenance Support

• Ensure reception and waiting areas are clean and tidy.
• Keep brochures, magazines, and product displays organized.
• Support basic hygiene protocols (e.g., sanitisation of common areas).

Required Skills & Qualifications

• Minimum 1-3 years of experience in a customer service or receptionist role (experience in beauty industry preferred).
• Basic knowledge of beauty services
• Friendly and professional with excellent communication skills.
• Good organisational and multitasking skills.
• Basic computer skills for scheduling and payment processing