Beauty Field Trainer ($3500-S$4200 + Allowance) Central

Strategy Solutions Services; Singapore; Vor Ort; SGD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Training & development

Work-life balance

Career growth opportunities

Zusammenfassung

Strategy Solutions Services in Singapore is seeking an experienced Beauty Training Manager to coach and develop Beauty Advisors across product knowledge, selling techniques, and service excellence. You will lead on-the-job coaching, conduct store visits, and tailor learning plans to elevate customer experience.

The role requires hands-on training delivery, collaboration with store managers, and travel within the territory.

Qualifikationen

• Minimum 3 years' experience in beauty or retail training/coaching.
• Strong knowledge of beauty industry trends, products and selling techniques.
• Excellent communication and interpersonal skills; ability to motivate a team.
• Excellent presentation skills and problem-solving mindset.
• Willingness to travel frequently within the territory.
• Proficient with Microsoft Office and digital tools.

Aufgaben

• Provide regular on-the-job coaching and training to Beauty Advisors on product knowledge, selling techniques, customer service, beauty techs consultation skills and service and make up skills.
• Conduct regular store visits to observe, evaluate, and provide feedback on performance.
• Identify individual learning needs and tailor coaching strategies accordingly.
• Facilitate group training sessions and workshops on new product launches, seasonal promotions, and brand initiatives.
• Implement and monitor training programs to ensure consistent brand messaging and service standards across all locations.
• Define and implement coaching topics for beauty advisor to improve their NPS and CXE performance.
• Monitor the performance of beauty advisors with the utilization of beauty tech devices and brand's app at the point of sales, as well as track conversion rates.
• Partner with retail managers, counter/ boutique managers and Beauty Advisors to analyze sales performance and identify opportunities for growth.
• Set and track individual and store sales goal, providing support and motivation to achieve targets.
• Implement strategies to drive sales and increase market share within the assigned territory.
• Monitor and analyze competitor activity and market trends.
• Build and maintain strong relationships with retail partners, including store managers, Beauty Advisors, and other key stakeholders.
• Collaborate with retail partners to execute successful in-store events and promotions.
• Address and resolve customer service issues effectively.
• Plan and execute impactful in-store events and promotions to drive customer engagement and sales.
• Manage event logistics, including staffing, merchandising, and inventory.
• Track and analyze event performance to measure ROI and identify areas for improvement.
• Maintain accurate records of coaching activities, sales and service data, customer service performance data and event results.
• Prepare and submit regular reports to management on performance and progress.
• Manage a budget for training materials and events.
• Manage inquiries related to the brand's app and beauty tech devices and software.
• Manage and assist with customer service inquiries.

Kenntnisse

Coaching & training

Communication skills

Presentation skills

Team motivation

Travel readiness

Customer service focus

Tools

MS Office

Digital tools

Jobbeschreibung

Key responsibilities

• Provide regular on-the-job coaching and training to Beauty Advisors on product knowledge, selling techniques, customer service, beauty techs consultation skills and service and make up skills.
• Conduct regular store visits to observe, evaluate, and provide feedback on performance.
• Identify individual learning needs and tailor coaching strategies accordingly.
• Facilitate group training sessions and workshops on new product launches, seasonal promotions, and brand initiatives.
• Implement and monitor training programs to ensure consistent brand messaging and service standards across all locations.
• Define and implement coaching topics for beauty advisor to improve their NPS and CXE performance.
• Monitor the performance of beauty advisors with the utilization of beauty tech devices and brand's app at the point of sales, as well as track conversion rates.
• Partner with retail managers, counter/ boutique managers and Beauty Advisors to analyze sales performance and identify opportunities for growth.
• Set and track individual and store sales goal, providing support and motivation to achieve targets.
• Implement strategies to drive sales and increase market share within the assigned territory.
• Monitor and analyze competitor activity and market trends.
• Build and maintain strong relationships with retail partners, including store managers, Beauty Advisors, and other key stakeholders.
• Collaborate with retail partners to execute successful in-store events and promotions.
• Address and resolve customer service issues effectively.
• Plan and execute impactful in-store events and promotions to drive customer engagement and sales.
• Manage event logistics, including staffing, merchandising, and inventory.
• Track and analyze event performance to measure ROI and identify areas for improvement.
• Maintain accurate records of coaching activities, sales and service data, customer service performance data and event results.
• Prepare and submit regular reports to management on performance and progress.
• Manage a budget for training materials and events.
• Manage inquiries related to the brand's app and beauty tech devices and software.
• Manage and assist with customer service inquiries.

What we're looking for

• Minimum 3 years' experience in a beauty or retail training/coaching role
• Strong knowledge of the beauty industry, including current trends, products and selling techniques
• Excellent communication and interpersonal skills, with the ability to effectively train and motivate a team
• Excellent communication, interpersonal, and presentation skills.
• Problem-solving mindset and the flexibility to adapt to changing priorities
• Passion for delivering exceptional customer service and building long-lasting relationships
• Ability to travel frequently within the assigned territory.
• Proficient in Microsoft Office suite and comfortable using digital tools and platforms

What we offer

• Comprehensive health and wellness benefits, including medical insurance
• Ongoing training and development opportunities to enhance your skills and advance your career
• Vibrant, collaborative work environment with a focus on work-life balance
• Opportunity to work with a dynamic team and contribute to the growth of a leading beauty retailer

5 Days Work Week (Monday to Friday)

Weekends and PH Off

MOM License: 09C3018