Beauty Field Coach ($3500-S$4200 + Allowance) Central

STRATEGY SOLUTIONS SERVICES; Singapore; In loco; SGD 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Training & development opportunities

Vibrant team environment

Descrizione del lavoro

STRATEGY SOLUTIONS SERVICES is seeking an experienced Beauty Training & Coaching Lead in Singapore to elevate advisor performance through regular coaching, in-store training, and new-product workshops. You will drive brand standards and customer experience across locations, delivering group sessions and tailoring topics to individual needs.

The role requires a minimum of 3 years in beauty or retail training, strong communication, and willingness to travel.

Competenze

• Minimum 3 years in a beauty or retail training/coaching role.
• Strong knowledge of beauty trends, products and selling techniques.
• Excellent communication and presentation skills.
• Willingness to travel frequently within the assigned territory.

Mansioni

• Provide regular on-the-job coaching and training to Beauty Advisors on product knowledge, selling techniques, customer service, beauty techs consultation skills and service and make up skills.
• Conduct regular store visits to observe, evaluate, and provide feedback on performance.
• Identify individual learning needs and tailor coaching strategies accordingly.
• Facilitate group training sessions and workshops on new product launches, seasonal promotions, and brand initiatives.
• Implement and monitor training programs to ensure consistent brand messaging and service standards across all locations.
• Define and implement coaching topics for beauty advisor to improve their NPS and CXE performance.
• Monitor the performance of beauty advisors with the utilization of beauty tech devices and brand's app at the point of sales, as well as track conversion rates.
• Partner with retail managers, counter/ boutique managers and Beauty Advisors to analyze sales performance and identify opportunities for growth.
• Set and track individual and store sales goals, providing support and motivation to achieve targets.
• Implement strategies to drive sales and increase market share within the assigned territory.
• Monitor and analyze competitor activity and market trends.
• Build and maintain strong relationships with retail partners, including store managers, Beauty Advisors, and other key stakeholders.
• Collaborate with retail partners to execute successful in-store events and promotions.
• Address and resolve customer service issues effectively.
• Plan and execute impactful in-store events and promotions to drive customer engagement and sales.
• Manage event logistics, including staffing, merchandising, and inventory.
• Track and analyze event performance to measure ROI and identify areas for improvement.
• Maintain accurate records of coaching activities, sales and service data, customer service performance data and event results.
• Prepare and submit regular reports to management on performance and progress.
• Manage a budget for training materials and events.
• Manage inquiries related to the brand's app and beauty tech devices and software.
• Manage and assist with customer service inquiries.

Conoscenze

Beauty industry knowledge

Coaching/training

Communication skills

Travel willingness

MS Office / digital tools

Descrizione del lavoro

Key responsibilities

• Provide regular on-the-job coaching and training to Beauty Advisors on product knowledge, selling techniques, customer service, beauty techs consultation skills and service and make up skills.
• Conduct regular store visits to observe, evaluate, and provide feedback on performance.
• Identify individual learning needs and tailor coaching strategies accordingly.
• Facilitate group training sessions and workshops on new product launches, seasonal promotions, and brand initiatives.
• Implement and monitor training programs to ensure consistent brand messaging and service standards across all locations.
• Define and implement coaching topics for beauty advisor to improve their NPS and CXE performance.
• Monitor the performance of beauty advisors with the utilization of beauty tech devices and brand's app at the point of sales, as well as track conversion rates.
• Partner with retail managers, counter/ boutique managers and Beauty Advisors to analyze sales performance and identify opportunities for growth.
• Set and track individual and store sales goals, providing support and motivation to achieve targets.
• Implement strategies to drive sales and increase market share within the assigned territory.
• Monitor and analyze competitor activity and market trends.
• Build and maintain strong relationships with retail partners, including store managers, Beauty Advisors, and other key stakeholders.
• Collaborate with retail partners to execute successful in-store events and promotions.
• Address and resolve customer service issues effectively.
• Plan and execute impactful in-store events and promotions to drive customer engagement and sales.
• Manage event logistics, including staffing, merchandising, and inventory.
• Track and analyze event performance to measure ROI and identify areas for improvement.
• Maintain accurate records of coaching activities, sales and service data, customer service performance data and event results.
• Prepare and submit regular reports to management on performance and progress.
• Manage a budget for training materials and events.
• Manage inquiries related to the brand's app and beauty tech devices and software.
• Manage and assist with customer service inquiries.

What we're looking for

• Minimum 3 years' experience in a beauty or retail training/coaching role
• Strong knowledge of the beauty industry, including current trends, products and selling techniques
• Excellent communication and interpersonal skills, with the ability to effectively train and motivate a team
• Excellent communication, interpersonal, and presentation skills.
• Problem-solving mindset and the flexibility to adapt to changing priorities
• Passion for delivering exceptional customer service and building long-lasting relationships
• Ability to travel frequently within the assigned territory.
• Proficient in Microsoft Office suite and comfortable using digital tools and platforms

What we offer

• Comprehensive health and wellness benefits, including medical insurance
• Ongoing training and development opportunities to enhance your skills and advance your career
• Vibrant, collaborative work environment with a focus on work-life balance
• Opportunity to work with a dynamic team and contribute to the growth of a leading beauty retailer

5 Days Work Week (Monday to Friday)

Weekends and PH Off

MOM License: 09C3018