Beauty Field Coach: Elevate Advisors & In-Store Experience

STRATEGY SOLUTIONS SERVICES; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Training & development opportunities

Vibrant team environment

Job summary

STRATEGY SOLUTIONS SERVICES is seeking an experienced Beauty Training & Coaching Lead in Singapore to elevate advisor performance through regular coaching, in-store training, and new-product workshops. You will drive brand standards and customer experience across locations, delivering group sessions and tailoring topics to individual needs.

The role requires a minimum of 3 years in beauty or retail training, strong communication, and willingness to travel.

Qualifications

• Minimum 3 years in a beauty or retail training/coaching role.
• Strong knowledge of beauty trends, products and selling techniques.
• Excellent communication and presentation skills.
• Willingness to travel frequently within the assigned territory.

Responsibilities

• Provide regular on-the-job coaching and training to Beauty Advisors on product knowledge, selling techniques, customer service, beauty techs consultation skills and service and make up skills.
• Conduct regular store visits to observe, evaluate, and provide feedback on performance.
• Identify individual learning needs and tailor coaching strategies accordingly.
• Facilitate group training sessions and workshops on new product launches, seasonal promotions, and brand initiatives.
• Implement and monitor training programs to ensure consistent brand messaging and service standards across all locations.
• Define and implement coaching topics for beauty advisor to improve their NPS and CXE performance.
• Monitor the performance of beauty advisors with the utilization of beauty tech devices and brand's app at the point of sales, as well as track conversion rates.
• Partner with retail managers, counter/ boutique managers and Beauty Advisors to analyze sales performance and identify opportunities for growth.
• Set and track individual and store sales goals, providing support and motivation to achieve targets.
• Implement strategies to drive sales and increase market share within the assigned territory.
• Monitor and analyze competitor activity and market trends.
• Build and maintain strong relationships with retail partners, including store managers, Beauty Advisors, and other key stakeholders.
• Collaborate with retail partners to execute successful in-store events and promotions.
• Address and resolve customer service issues effectively.
• Plan and execute impactful in-store events and promotions to drive customer engagement and sales.
• Manage event logistics, including staffing, merchandising, and inventory.
• Track and analyze event performance to measure ROI and identify areas for improvement.
• Maintain accurate records of coaching activities, sales and service data, customer service performance data and event results.
• Prepare and submit regular reports to management on performance and progress.
• Manage a budget for training materials and events.
• Manage inquiries related to the brand's app and beauty tech devices and software.
• Manage and assist with customer service inquiries.

Skills

Beauty industry knowledge

Coaching/training

Communication skills

Travel willingness

MS Office / digital tools

Job description

STRATEGY SOLUTIONS SERVICES is seeking an experienced Beauty Training & Coaching Lead in Singapore to elevate advisor performance through regular coaching, in-store training, and new-product workshops. You will drive brand standards and customer experience across locations, delivering group sessions and tailoring topics to individual needs.

The role requires a minimum of 3 years in beauty or retail training, strong communication, and willingness to travel.