Beauty Centre Manager

RENEU SKIN & WELLNESS SG (PTE. LTD.); Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading beauty centre in Singapore is seeking a motivated Beauty Centre Manager to oversee operations, lead a team, and drive sales performance. Ideal candidates should have 2+ years in the beauty industry, excellent leadership skills, and a commitment to high customer satisfaction. This role involves managing staff, ensuring smooth workflows, and enhancing brand visibility while maintaining a premium image.

Qualifications

• At least 2 years in the beauty industry, 1+ year in management.
• Strong knowledge of facial and body treatments preferred.
• Well-groomed, professional demeanor.

Responsibilities

• Oversee daily operations and ensure efficient workflow.
• Lead and manage beautician team while driving sales.
• Execute marketing campaigns to attract clients.

Skills

Interpersonal skills

Communication skills

Customer service orientation

Team management

Sales-driven

Tools

Appointment management systems

Excel

Word

Job description

Job Description

1. Daily Operations Management

• Oversee the overall daily operations of the beauty centre to ensure smooth and efficient workflow.
• Supervise appointment scheduling, customer service procedures, and treatment flow to maintain high client satisfaction.
• Manage stock levels, order supplies when needed, and control expenses to ensure cost-efficiency.

2. Team Leadership & Staff Management

• Lead and motivate the beautician team, cultivating a positive and collaborative work environment.
• Manage staff scheduling, attendance, and performance appraisals.
• Conduct recruitment, onboarding, training, and continuous development of new and existing staff.

3. Customer Service & Sales

• Handle customer feedback and resolve complaints professionally to retain customer loyalty.
• Drive sales performance by promoting services and products effectively.
• Monitor customer treatment progress and follow up with membership and retention strategies.

4. Marketing & Brand Image

• Support and execute marketing campaigns and in-house promotions to attract new clients.
• Work with the marketing team to enhance brand visibility and awareness.
• Ensure that the centre maintains a clean, professional, and premium image at all times.

Job Requirements

Basic Qualifications

• At least 2 years of working experience in the beauty industry, with 1+ year in a supervisory or management role.
• Strong knowledge of facial, body treatments, and equipment is preferred.

Skills & Competencies

• Excellent interpersonal and communication skills with strong customer service orientation.
• Proven team management and leadership skills.
• Sales-driven with the ability to motivate staff to meet targets.
• Proficient in basic office software (Excel, Word) and appointment management systems.

Additional Requirements

• Well-groomed, presentable, and professional demeanor.
• Positive attitude, high sense of responsibility, and able to work under pressure.
• Willing to work on weekends and public holidays on a rotating shift basis.