BEAUTY CENTRE MANAGER

YM HAIR SALON PTE. LTD.; Singapore; On-site; SGD 125,000 - 150,000; Full time

Job summary

A leading beauty centre in Singapore is seeking a skilled Operations Manager to oversee daily operations, lead a team, and enhance customer service excellence. The ideal candidate will have experience in the beauty industry, strong leadership abilities, and a focus on sales and business development.

Qualifications

• Minimum 2–3 years experience in a managerial role in beauty/wellness industry.
• Strong leadership and people management skills.
• Sales-driven with understanding of beauty and wellness products/services.

Responsibilities

• Oversee day-to-day operations of the beauty centre.
• Lead and motivate a team of beauty professionals.
• Drive sales performance through promotions and upselling.

Skills

Leadership

Customer Service

Sales Skills

Communication

Organization

Tools

Salon Management Software

Job description

1. Operations Management

Oversee the day-to-day operations of the beauty centre to ensure a seamless and efficient workflow.

Monitor inventory levels and ensure timely procurement of supplies and products.

Ensure the centre complies with all hygiene, health, and safety regulations.

2. Team Leadership

Lead, coach, and motivate a team of beauty professionals including therapists, technicians, and receptionists.

Schedule staff rosters to ensure adequate coverage and optimize productivity.

Handle recruitment, onboarding, and performance evaluations.

3. Customer Service Excellence

Ensure the highest level of customer service and satisfaction.

Handle customer feedback and resolve complaints professionally and promptly.

Maintain strong client relationships and support customer retention initiatives.

4. Sales & Business Development

Drive centre sales performance through effective promotions and upselling strategies.

Monitor daily sales and prepare monthly performance reports.

Collaborate on marketing campaigns and partnership opportunities to increase footfall.

5. Financial Management

Manage budgets, expenses, and profit margins.

Monitor cash flow, sales targets, and KPIs.

Implement cost-effective practices without compromising quality.

Requirements

Proven experience (minimum 2–3 years) in a managerial role within the beauty, wellness, or retail industry.

Strong leadership and people management skills.

Excellent customer service and communication abilities.

Sales-driven with a good understanding of beauty and wellness products/services.

Well-organized, detail-oriented, and able to multitask.

Knowledge of salon management software is a plus.