Beauty Boutique Manager - up to $7,000 Basic + Attractive Benefits

Cornerstone Global Partners; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A global leader in prestige beauty retail is seeking a Store Manager to drive sales and manage daily operations in Singapore. The ideal candidate will have extensive experience in retail operations and a passion for delivering excellent customer service in a fast-paced environment. This role involves leading a team, optimizing store performance, and ensuring an exceptional shopping experience. Join a dynamic brand committed to talent development and diversity.

Qualifications

• 6 years’ experience in store operations or sales management.
• At least 3 years leading and developing a team.
• Experience in retail, FMCG, or Beauty industry preferred.

Responsibilities

• Lead overall store management ensuring smooth operations.
• Drive sales, achieving store profitability.
• Maintain high customer service standards.

Skills

Analytical Skills

Interpersonal Communication

Leadership

Service Orientation

Tools

MS Office

Job description

About the company:

A global leader in prestige beauty retail. Renowned for its curated selection of premium makeup, skincare, fragrance, and haircare products, the brand delivers a dynamic and inclusive shopping experience both in-store and online. The brand is also widely recognized for its empowering workplace culture, commitment to diversity, and dedication to talent development.

Responsibilities:

The Store Manager is responsible for the overall store management by efficiently leading a team and ensure smooth operations to optimize sales and deliver outstanding customer service. Be an ambassador of the brand and embrace working in a fast-paced environment.

(1) People Management

Recruit & Retention

• Involved in the recruitment of store team together with HR department

• Maintain employee turnover and absenteeism

Train and Develop

• Ensure all new joiners are well-trained and integrated into the environment

• Work with Training department on training plans and objectives for the store team

• Coordinate training schedules and follow up with Training department

• Develop the store team individual career path

Performance Management

• Work with Country Manager on individual and store objectives / KPIs

• Conduct annual, half yearly and quarterly individual performance review with the Store team

• Provide constructive feedback and constantly provide coaching to the team for improvement

• Propose internal promotions and transfers when necessary

Organize and Animate

• Conduct the store team briefing every shift

• Plan a well-organized store roster according to daily traffic and sales trend, optimizing the team resources

• Ensure that the team’s grooming and behavior are according to the store’s SOP

• Work with HR department on any disciplinary issue

• Demonstrate the Sephora DNA to inspire and motivate the team

• Create a positive and exciting environment with great team spirit

(2) Sales Management

Drive Sales

• Responsible for daily store operations, achieving store sales and profitability and ensuring every customer receives great service experience

• Set and communicate the KPIs to the team during the daily briefing

• Communicate to the team on hourly sales achievements and take prompt action to achieve final goal when necessary

• Communicate and ensure that the team is aware of all the brand promotions mechanics and incentives

• Ensure that complimentary gift-wrapping services are introduced, key product launches and initiatives are fully supported

• Be operationally hands-on, working with the team on the sales floor to achieve KPIs set

Optimize Store Profitability

• Keep abreast of direct competitors' promotional activities and propose action plan to the Country Manager

• Analyze the sales, KPIs, store’s activity and propose action plan on a weekly and monthly basis

• Be accountable for cost management

• Monitor the store Profit and Loss closely

Customer Service

• Build and nurture a strong relationship with loyal customers

• Constantly focus on new members recruitment (CRM) to achieve the KPIs set

• Coordinate with HQ CRM team to ensure smooth implementation of Sephora’s CRM operations and policies

• Manage and resolve any customer’s feedback

• Ensure that every team member is trained on Mystery Shopper standard and the standard is practiced consistently

• Maintain a high level of motivation and ensure the team is dedicated to offer the best customer service

Merchandising

• Ensure that the store is in good condition i.e. shelves are replenished, fixtures are clean, testers and prices are present in good condition

• Ensure that the merchandising guidelines and planograms are followed according to the Merchandising Book and requirements

Stock Management

• Monitor the stock inventory process to minimize shrinkage and accuracy in stock management; stock room is according to Sephora’s guidelines and standards

• Liaise with Supply Chain team on any stock issue

Cash & Till Management

• Train staff and enforce Sephora’s cash handling and shortage prevention procedures

• Ensure that store funds and deposits are maintained in accordance with Sephora’s policies

(3) Others

• Ensure communication within Weekly Action Box is disseminated to the team and required actions are implemented and follow through

• Ensure store compliance with Sephora's audit processes and requirements

• Any other ad hoc duties assigned

We would love to hear from you if you are someone with…

• 6 years’ experience in store operations or sales management of which 3 years in leading and developing a team

• Experience in retail, FMCG or Beauty industry is preferred

• Good analytical skills with an eye for detail

• Proven leadership skills

• Strong interpersonal communication skills

• Service oriented with great passion for beauty retail industry

• Proficient in MS Office

If you believe you fit the requirements for the role, please click "Apply Now" or drop an email directly quoting the job title.

Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified. The information provided is for recruitment purposes only.

Cornerstone Global Partners (EA License Number: 19C9859) is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, colour, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Please send in your resume to:

[e-mail]

Go Ai Wei

EA Registration Number: R1440661

Cornerstone Global Partners

Licence Number: 19C9859