Barista & Guest Experience Specialist (Full-Time)

ROYAL T GROUP PTE. LTD.; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

ROYAL T GROUP PTE. LTD. is seeking a full-time Service Crew to deliver exceptional customer service at Bukit Pasoh/Tangs Plaza. The role involves greeting customers, taking orders, operating the POS, and ensuring hygiene and safety standards are maintained.

Candidates should have a passion for coffee, be able to work early mornings and weekends, and handle busy periods with composure. Salary will be commensurate with experience and qualifications.

Qualifications

• Strong customer service and clear communication.
• Ability to stay calm under pressure during busy periods.
• Willingness to work early shifts (as early as 7am), weekends, public holidays and overtime.

Responsibilities

• Greet customers and provide excellent service.
• Learn menu and brand to answer questions and upsell where appropriate.
• Maintain hygiene per guidelines and food safety standards.
• Demonstrate coffee knowledge including brewing, pouring and latte art.
• Take orders and key into POS for payment processing.
• Resolve customer issues proactively and professionally.
• Perform any other ad-hoc duties as assigned by the Manager.

Skills

Customer service

Communication

Job description

ROYAL T GROUP PTE. LTD. is seeking a full-time Service Crew to deliver exceptional customer service at Bukit Pasoh/Tangs Plaza. The role involves greeting customers, taking orders, operating the POS, and ensuring hygiene and safety standards are maintained.

Candidates should have a passion for coffee, be able to work early mornings and weekends, and handle busy periods with composure. Salary will be commensurate with experience and qualifications.