Bar Supervisor (Hotel F&B)

The Garcha Group Marriott International; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading boutique hotel group in Singapore is seeking a Food & Beverage Service professional to provide an excellent guest experience. Responsibilities include managing operations, training staff, and ensuring quality service. Ideal candidates will have strong knowledge of food and beverage menus and effective communication skills to engage with guests. The role offers exciting benefits including discounts on accommodations and meals.

Benefits

Discounts on accommodations and F&B

Access to personalized learning tools

Yearly staycation at the hotel

Qualifications

• Extensive knowledge of food & beverage menus is essential.
• Strong management and leadership skills required.
• Ability to provide a consistently high guest experience.

Responsibilities

• Develop plans and manage resources to achieve business goals.
• Maintain quality and consistency of beverage service.
• Promote sales through direct guest interactions.
• Handle guest complaints swiftly and effectively.
• Conduct training sessions for colleagues.

Skills

Guest interaction

Knowledge of food & beverage menus

Management skills

Confidentiality

Cultural sensitivity

Job description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group, which currently owns the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in over 7,000 hotels worldwide.

- Access to the “Global Learning + Development” tool, offering personalized learning experiences to support your Marriott career growth.

- Two nights yearly staycation, including all meals and beverages (including alcohol) at any of the Garcha Group hotels in Singapore.

- 20% discount on Food & Beverage at all Marriott & Garcha Group restaurants and bars.

Primary Responsibilities

Food & Beverage Service:

• Develop plans, prioritize, organize, and manage resources to achieve business goals within set timelines.
• Maintain the bar training manual and conduct departmental service training with the Learning and Development Manager.
• Support review simulation processes and update evaluation criteria for smooth operations.
• Interact with guests and colleagues in a friendly and courteous manner.
• Possess extensive knowledge of food & beverage menus.
• Take orders confidently, offering menu options and advice.
• Remember guest preferences to provide personalized service.
• Accurately input orders into the Point-of-Sale system and verify guest satisfaction during service.
• Anticipate guest needs and serve food and drinks efficiently.
• Ensure all products are accounted for on the final bill before presenting it.
• Clear tables according to hotel standards and deliver checks appropriately.
• Adjust service to meet guest requests and personalize interactions.
• Use a Heartist approach—making guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.

Overseeing Daily Operations and Achieving Targets:

• Maintain quality and consistency of the beverage program and service.
• Monitor stock levels of OS&E and beverages, adhering to recipes and material control.
• Conduct weekly maintenance equipment checks.
• Coordinate with Engineering and Housekeeping to maintain HACCP and hygiene standards.
• Keep the outlet and related areas clean and presentable at all times.

Providing a Leading and Consistent Guest Experience:

• Promote sales through direct guest interactions.
• Gather guest feedback during operations to ensure satisfaction and build loyalty.
• Handle guest complaints swiftly and effectively.
• Maintain confidentiality and discretion at all times.

Management and Leadership of Outlet:

• Show cultural sensitivity and empathy towards team members.
• Observe colleagues’ performance, grooming, and punctuality; assist in recruitment, induction, and training.
• Support project management, including equipment and supplies sourcing and quality control.
• Check daily opening and closing duties.

Marketing Plan and Revenue Management:

• Respond confidently to guest questions and feedback about the outlet.
• Recommend new revenue opportunities to management.
• Implement cost control measures for expenses and labor.
• Ensure accuracy of all reports before submission.

Training, Learning, and Development of the Team:

• Arrange and conduct training sessions for colleagues in line with requirements.
• Provide ongoing on-the-job training to develop skills and knowledge.
• Train colleagues on fire safety, emergency procedures, and hygiene standards.
• Assist in onboarding new colleagues.
• Follow safety, emergency, and hygiene regulations diligently.