Banyan Tree Host

Mandai Resorts Pte. Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Mandai Resorts Pte. Ltd. is seeking a Guest Relations Officer to uphold its service excellence and provide memorable experiences for guests. The role involves welcoming guests, managing inquiries, and offering concierge services while maintaining high operational standards. Ideal candidates will possess experience in hospitality and strong interpersonal skills.

Qualifications

• Minimum of 1-2 years of experience in a similar capacity.
• Exceptional communication skills with the ability to engage effectively with guests.

Responsibilities

• Ensure exceptional guest experiences and manage check-in/check-out.
• Provide concierge services, offering recommendations to guests on various offerings.
• Manage guest profiles and process payments.

Skills

Communication

Interpersonal Skills

Problem-Solving

Attention to Detail

Education

Professional Certificate/NITEC in Hospitality Management

Job description

Main Duties and Responsibilities

Our Guest Relations Officers play a pivotal role in upholding Banyan Tree’s unparalleled standards of service and excellence. As our brand ambassadors, they will deliver our signature service to our guests, ensuring their stay is memorable, comfortable and exquisite.

Key Responsibilities

• Guest Service Excellence: Ensure exceptional guest experiences by being one of the first points of contact for our guests. They will welcome guests upon arrival and provide a seamless check-in and check-out experience. Our Guest Relations Officers will assist in addressing guests’ inquiries in a prompt and professional manner
• Concierge Services: As part of the role, our Guest Relations Officers will seek to understand our guests’ needs and offer them recommendations regarding dining, entertainment, transportation, and other guest needs. They will also advice on the various offerings in the Resort and the attractions.
• Operations: Manage guest profiles, process payments, and handle various administrative tasks related to guest services. Prepare and maintain accurate records and reports as needed.

Job Requirements

• Minimum of 1-2 years of experience in a similar capacity in a property of similar standing.
• Professional Certificate/NITEC in Hospitality Management, or a related field
• Exceptional communication and interpersonal skills with the ability to engage effectively with guests and colleagues. Strong problem-solving abilities and attention to detail.