Banquet Operations Executive

Mandarin Oriental, Singapore; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

Join a leading luxury hotel as a Banquet Operations Executive, where you’ll be the backbone of exceptional guest experiences. Your role includes coordinating events, ensuring service excellence, and working within a dynamic team. With a focus on continuous learning and development, you’ll enjoy benefits like health & wellness programs and flexible stay options worldwide.

Benefits

Learning & Development Programs

Complimentary nights through MOstay

Health & Wellness programs

Retirement Plans

Qualifications

• Service-oriented team player.
• Able to communicate fluently in English.
• Willing to work shifts and weekends.

Responsibilities

• Coordinate with Event Management to meet guests' requirements.
• Ensure function rooms set up meets Banquet Event Order standards.
• Administer post-function reports and manage staffing costs.

Skills

Interpersonal skills

Communication skills

Multi-tasking

Job description

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage while representing the very cutting-edge of luxury experiences.

As a Banquet Operations Executive, you will be responsible for the following duties:

• Communicate with the respective Event Management Manager / Executive to fully understand guests’ requirements.
• Ensure that all function rooms are set up in accordance with the Banquet Event Order.
• Engage and coordinate with meeting organizers to ensure that all pre-requested, including last-minute requests, are handled appropriately.
• Ensure guest needs and expectations are met by providing efficient and professional service.
• Control staffing and casual labor costs, ensuring that work hours per deployed staff are properly utilized.
• Administer post-function reports after each event by identifying any problems and suggesting solutions to the Director of Banquets.
• Ensure cleanliness of function rooms and banquet areas at all times.
• Ensure that all MOHG standards—MbMO, LRA, LQE, and FLHSS&E—are constantly monitored.
• Handle ad hoc special projects and assignments as assigned by the Director of Banquet Operations.

As a Banquet Operations Executive, we expect from you:

• Able to do shift work and work on weekends (5-day work week).
• Service-oriented team player with excellent interpersonal and communication skills.
• Able to multi-task and work under pressure in a fast-paced environment.
• Communicates fluently in English.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programs for various stages in your career so that you grow continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay program offers complimentary nights and attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programs are offered to all our colleagues worldwide.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on your length of service and role.

We’re Fans. Are you?