Banquet Manager

Paradox Singapore Merchant Court; Singapore; On-site; SGD 55,000 - 75,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Banquet Manager to oversee the planning and execution of banquet events. The ideal candidate will possess at least 4-5 years of experience in the F&B scene, with strong interpersonal skills and the ability to lead a team. Responsibilities include managing event logistics, maintaining service quality, and ensuring guest satisfaction. This role offers an exciting opportunity to enhance your career in hospitality.

Qualifications

• Minimum 4-5 years of relevant experience.
• Well-informed with the fast-moving trends of the F&B scene.
• Ability to lead, train, coach, and motivate staff.

Responsibilities

• Plan and execute assigned banquet events.
• Ensure sufficient manpower for daily operations.
• Maintain cleanliness and maintenance of function spaces.
• Monitor operational stocks and manage requisitions.
• Conduct daily Banquet department meetings.
• Attend to VIP guests and handle feedback and complaints.

Skills

Interpersonal skills

Problem-solving

Leadership

Service recovery skills

Conflict management

Tools

MS Office

POS systems

Job description

Paradox Singapore is seeking a Banquet Manager to plan the execution of assigned banquet events to ensure optimum performance, superior guest service, and maximum profitability of all functions.

What you'll be doing

• Responsible for the day-to-day set up, ensuring that all settings meet the entire requirements from guests based on the Banquet Event Orders (BEO).

• Delegate and organize the team to ensure efficient and productive work is completed to execute the banquet function seamlessly.

• Ensure all events have sufficient manpower to cope with the day-to-day operations.

• Monitor operational stocks, ensuring that all supplies are sufficient, and requisitions are raised promptly.

• Continuously build a strong pool of part timers to support operations as needed.

• Inspect and oversee the cleanliness and maintenance of all function spaces, public areas, and service areas.

• Responsible for meeting up with event organizers and hosts to liaise on the program flow and details, ensuring success and smooth execution of event.

• Liaise with the clients to consider any changes to the events such as guest numbers, allergies, dietary requirements, or presentation changes.

• Review the logbooks and guest comments daily and rectify any challenges in terms of operations.

• Conduct daily Banquet department meetings and training sessions regularly to ensure that all staff are well equipped to carry out their job functions.

• Ensure the attractiveness of display carts or display of F&B items at the banquet functions by providing aesthetic decorations and display for every event.

• Attend to all VIP guests attending events and functions.

• Maintain a good relationship with guests.

• Handle guests’ complaints and feedback as appropriate and follow up.

• Feedback to the Superior of any operational problems and recommend solutions to the problems.

• Collaborate with Sales and Culinary team to understand upcoming events and their catering, service, and meals requirements.

• Assist Superior to supervise and manage the performance of the Banquet department. Assist the Superior to facilitate the annual performance management.

• Assist Superior in the implementation of the specific objectives and strategies to achieve and maintain high standards, quality, and maximum profitability.

• Achieve (or exceed) set standards, monthly budget targets and keep the brand promise. This includes promoting the revenue generation initiatives and managing all sectional expenses.

• Assist Superior in implementing business plans.

• Attend daily Department Head briefing and monthly F&B meetings and contribute positively in the absence of Superior.

• Involved in staff control and handling people issues.

• Perform store-level support functions including customer service, maintenance, repair, cleaning, re- stocking scheduling, day-to-day operations, cashiering, loss prevention and back-office support.

• Manage the purchase (or request), set-up, storage, maintenance and use of all resources, programmes and systems.

• Ensure the security of all monies and financial transactions.

• Ensure proper storage of inventory and equipment.

• To perform any other duties that may be assigned by the Management.

What we're looking for

• Minimum 4-5 years of relevant experience.

• Well-informed with regards to the fast-moving trends of the F&B scene

• Comprehensive knowledge of catering equipment and venue requirements, computer software programs (MS Office, POS, etc.)

• Excellent interpersonal skills; able to build lasting relationships with guests.

• Ability to lead, train, coach and motivate staff.

• Ability to spot and resolve problems efficiently.

• Conflict management and service recovery skills

Apply now for this exciting Banquet Manager opportunity at Paradox Singapore!