Banquet Executive (Hotel Operations)

NSK HOTEL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hotel in Singapore seeks an experienced individual to supervise banquet functions. Responsibilities include training staff, maintaining service standards, and ensuring guest satisfaction during events. Candidates with relevant experience may be considered for a higher position. Join a dynamic team committed to delivering exceptional service.

Qualifications

• Experience in banquet service or related fields.
• Strong communication skills for guest interaction.
• Ability to train and supervise staff effectively.

Responsibilities

• Assist in the supervision during banquet functions.
• Ensure employees are trained to established standards.
• Provide excellent guest service during functions.

Job description

Primary Responsibilities:

• To assist in the supervision during Banquet functions set-up, service and cleaning after the functions.
• To ensure all employees (including part-time employees and F&B tenant) are trained according to the established standards and conduct on-the-job training when needed
• Providing excellent service to all guests during all banquet functions according to service standards and hotel's policies and procedures.
• To operate all banquet equipment including audio visual and sound equipment.
• To ensure that function rooms are fully set-up according to the event order.
• To ensure that all guests' complaints, no matter how small, are attended to promptly and seriously and to report any guest complaints/feedback to the Manager and recommend solutions after every function.
• To maintain a good knowledge of all outlets in the hotel and its happenings and promotions.
• To control operating and ordering cost expenses.
• To assist ensure safety and hygiene practices in line.
• To build and maintain customer relationship and internal team relationship.
• Secondary role is to assist Concierge and Housekeeping Operations when required.

Financial

• To work hand-in-hand with the Sales Team to achieve their monthly sales budget.
• To drive customer satisfaction indicator to meet targeted score set by company.

Customers

• To achieve a high level of service quality which meets the demands and expectations of all hotel guests and internal customers.

Corporate Assets

• To ensure proper handling of equipment (including cutlery and crockery) and breakage are kept to the minimum in the section.
• To ensure that the function/meeting rooms and banquet office is kept neat, clean and in functionally good conditions.

*Candidates with relevant necessary experience may be consider for a higher position.