Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage while representing the very cutting-edge of luxury experiences.
As a Banquet Administrator, you will be responsible for the following duties:
- Communicate with the Event Management Manager or Executive to fully understand guests’ requirements.
- Ensure that all function rooms are set up in accordance with the Banquet Event Order.
- Engage and coordinate with meeting organizers to handle all pre-requested and last-minute requests appropriately.
- Ensure guest needs and expectations are met by providing efficient and professional service.
- Control staffing and casual labor costs, ensuring work hours per deployed staff are properly utilized.
- Administer post-function reports, identifying problems and suggesting solutions to the Director of Banquets.
- Ensure cleanliness of function rooms and banquet areas at all times.
- Monitor MOHG standards such as MbMO, LRA, LQE, and FLHSS&E regularly.
- Handle ad hoc special projects and assignments as assigned by the Director of Banquet Operations.
As a Banquet Administrator, we expect from you:
- Service-oriented team player with excellent interpersonal and communication skills.
- Able to multi-task and work under pressure in a fast-paced environment.
- Fluent in English communication.
Our commitment to you
- Learning & Development: We craft unique learning and development programs for various career stages so that you grow continuously.
- MOstay: When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay program offers complimentary nights and attractive rates on rooms for you and your loved ones.
- Health & Colleague Wellness: Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programs are offered to all our colleagues worldwide.
- Retirement Plans: We offer different retirement plans depending on your length of service and role, as a token of our appreciation for your commitment.
We’re Fans. Are you?