Banquet - Audio Visual Specialist

The Ritz-Carlton Hotel Company, L.L.C.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

The Ritz-Carlton Marina Bay in Singapore is seeking an experienced AV technician responsible for setting up, operating, and maintaining all AV, projection, lighting and conferencing equipment for events. You will troubleshoot issues, dress cables, and ensure safety, delivering a polished guest experience.

Responsibilities include assisting guests with AV usage, coordinating with events teams, and breaking down equipment after events.

Qualifications

• Education: High School diploma or G.E.D. equivalent.

Responsibilities

• Set-up, operate, and troubleshoot AV/projection/lighting/conferencing equipment and systems.
• Ensure equipment is fully operational; repair or clean as needed.
• Dress and tape down loose wires and cables; label broken equipment and report issues to supervisor.
• Check delivery against banquet event order; communicate changes as needed.
• Operate and maintain the house audio system; assist guests with AV usage.
• Upsell AV services and monitor equipment operation during events.
• Break down, remove, and secure equipment after events.
• Follow MVP SOPs and safety policies; maintain professional appearance and confidentiality.

Education

High School diploma or G.E.D. equivalent

Job description

Additional Information

• Job Number 26137401
• Job Category Event Management
• Location Marina Bay, 7 Raffles Avenue, Singapore 39799, Singapore VIEW ON MAP
• Schedule Full Time
• Located Remotely? N
• Position Type Non-Management

Position Summary

Set-up, operate, and troubleshoot all AV/projection/lighting/conferencing equipment, devices, and systems. Ensure AV equipment is fully operational, repair or clean equipment when necessary. Tape down and dress all loose wire and cable. Label any broken equipment and communicate problems to manager/supervisor. Check delivered equipment and room set-up against Banquet Event Order. Communicate any additions or deletions to flowsheets to manager/supervisor. Operate and maintain house audio system. Assist and instruct guests/customers regarding proper usage and operation of AV equipment, up-sell different AV services, and monitor equipment operation at appropriate intervals. Break-down, remove, and secure equipment. Read, understand, and adhere to Marriott Visual Productions (MVP program) SOP book. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Visually inspect tools, equipment, or machines. Grasp, turn, and manipulate objects of varying size and weight. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High School diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.