Banking IT Support Analyst (L1/L2) | Incident & Automation

GMP Technologies; Singapore; On-site; SGD 60,000 - 95,000; Full time

Job summary

GMP Technologies is seeking a Support Analyst (L1/L2) for its Digital Excellence Center in Banking. The role covers technical and functional support for a portfolio of applications, with emphasis on incident management, cross-functional collaboration, and performance reporting.

The candidate should have a Bachelor's degree in CS or related field, 4+ years in support or development, and familiarity with ITIL, scripting, and DevOps tools.

Qualifications

• Bachelor's degree or higher in Computer Science or related field.
• Minimum 4 years of experience in application support or development roles.
• Familiarity with ITIL and cybersecurity is an advantage.
• Strong analytical and problem-solving skills.
• Experience with DevOps tools (Jenkins, JIRA, Nexus, TFS).
• Excellent English communication, written and verbal.
• Ability to explain technical issues to non-technical users.

Responsibilities

• Provide Level 1 and Level 2 support for IT and security applications.
• Communicate with end-users via phone, chat, email, and ticketing system.
• Analyze, manage, and resolve incidents, problems, and service requests.
• Collaborate with cross-functional teams to troubleshoot issues.
• Escalate issues to Level 3 teams when necessary.
• Supervise and monitor daily and monthly job executions.
• Produce regular reports on system performance and ticket status.
• Work with project, infrastructure, and production teams to fulfill requests.

Skills

Communication skills

Analytical thinking

Problem-solving

Team collaboration

Time management

Education

Bachelor's degree in Computer Science or related

Tools

Jenkins

JIRA

Nexus

TFS

PowerShell

C#

Java

Job description

GMP Technologies is seeking a Support Analyst (L1/L2) for its Digital Excellence Center in Banking. The role covers technical and functional support for a portfolio of applications, with emphasis on incident management, cross-functional collaboration, and performance reporting.

The candidate should have a Bachelor's degree in CS or related field, 4+ years in support or development, and familiarity with ITIL, scripting, and DevOps tools.