Banking Customer Service Executive (Contract)

TANGSPAC SEARCH PRIVATE LIMITED; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading bank in Singapore seeks a dedicated customer service representative to provide high-quality banking support. In this role, you will handle transactions and assist clients with their banking needs while maintaining service delivery standards and adhering to compliance guidelines. Ideal candidates are customer-focused and possess relevant experience in the banking industry.

Qualifications

• 1-2 years of customer service experience in banking preferred.
• Experience with cash transactions is advantageous.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle over-the-counter banking transactions accurately.
• Provide professional assistance to clients regarding banking services.
• Promote and educate customers on banking products.

Skills

Strong interpersonal skills

Customer-centric mindset

Attention to detail

Numerical aptitude

Education

Diploma or Degree in Business, Banking, or Finance

Tools

MS Office applications

Digital banking systems

Job description

Key Responsibilities:

• Serve as a one-stop contact point for customers, delivering prompt and courteous service at all times.
• Handle over-the-counter banking transactions, such as cash deposits, withdrawals, and cheque-related services, with accuracy and efficiency.
• Provide professional assistance to corporate and retail clients on enquiries related to corporate account products and general banking services.
• Maintain service delivery standards in accordance with client's customer experience expectations, ensuring every interaction is of high quality and complies with operational risk controls.
• Actively resolve customer issues and service requests by coordinating with internal teams and relevant stakeholders to provide timely solutions.
• Promote and prospect banking products and services that align with customer needs, and suggest suitable alternatives where applicable.
• Stay updated with the latest banking products, digital tools, and service offerings, and proactively educate customers on relevant solutions.
• Manage documentation and processes associated with daily transactions in accordance with internal audit and compliance guidelines.

Requirements:

• Diploma or Degree in Business, Banking, Finance, or a related field.
• Minimum 1–2 years of customer service experience, preferably in a banking or financial institution.
• Experience handling cash transactions and performing counter services will be an advantage.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Familiarity with banking products and basic understanding of financial services.
• Good numerical aptitude and attention to detail.
• Ability to handle pressure and multitask in a fast-paced environment.
• Proficient in MS Office applications and comfortable with digital banking systems.
• Able to work independently while adhering to standard procedures and risk guidelines.
• Passionate about customer service excellence and continuous learning.
• Frontline role based at a customer service branch or corporate service desk.
• May be required to work on a rotating shift or Saturday mornings, depending on branch requirements.

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EA License No. – 25C2690

EA Registration No. - R1330510