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Banking Customer Service Call Centre Officer (Retail Account Services)

D L Resources Pte Ltd

Singapore

On-site

SGD 20,000 - 60,000

Full time

Yesterday
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Job summary

A leading staffing solutions provider is seeking a Customer Service Advisor to enhance their client's customer support team in the banking sector. The role involves addressing customer enquiries across various communication channels and ensuring a high standard of service. Candidates should have relevant experience, strong communication skills, and a commitment to customer service excellence. Initial training will be provided, and the position includes staggered shifts in a dynamic work environment.

Qualifications

  • Proven experience in a customer service or call centre role, preferably in banking.
  • Strong communication and interpersonal skills.
  • Proficient in using computer systems and software applications.

Responsibilities

  • Respond to inbound customer enquiries via phone, email, and chat.
  • Assist customers with banking-related tasks like account management.
  • Contribute to improving customer service processes.

Skills

Communication
Problem Solving
Interpersonal Skills
Adaptability

Tools

Computer Systems

Job description

About the role
We are seeking a Customer Service Advisor to join our dynamic call centre team serving a leading client in the banking sector. In this full-time role based in the Singapore Central Region, you will be responsible for providing exceptional customer service and support to our clients' customers through a range of communication channels.

Training Programme Details

- There will be an initial 6 - 7 weeks training programme whereby you will be required to pass a On the Job Training, Role-Play, Theory Assessment (on different banking products/services/CRM System Usage/Business Processes) in order to be posted to your work teams (2 attempts given).

- Minimum attendance required (95%) in order to pass the training programme.

Shift Timings Weekends Shift:

Working Hours : 5 working days, 1 rest day and 1 off day per week, 42.5 hours per week, Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between, Rest Day and Off Day : Scheduled by Client (2 non-consecutive off-days per week, example: 1 weekday & 1 weekend depending on work schedule), Or otherwise advised by the Client

What you'll be doing

  • Respond to inbound customer enquiries and requests via phone, email and chat in a professional and efficient manner

  • Assist customers with a variety of banking-related tasks such as account management, product information, and troubleshooting

  • Identify customer needs and offer appropriate solutions or referrals

  • Maintain accurate records of customer interactions and follow up as needed

  • Contribute to the continuous improvement of customer service processes and procedures

  • Provide a positive customer experience that aligns with the company's brand and values

What we're looking for

  • Proven experience in a customer service or call centre role, preferably within the banking or financial services industry

  • Strong communication and interpersonal skills with the ability to engage with customers from diverse backgrounds

  • Excellent problem-solving and decision-making abilities to handle a variety of customer enquiries

  • Proficient in using computer systems and various software applications

  • Flexible and adaptable to work in a fast-paced, dynamic environment

  • Commitment to providing exceptional customer service and a desire to exceed customer expectations

About us
D L Resources Pte Ltd is a leading provider of outsourced staffing services solutions, serving a diverse portfolio of clients across various industries including Banks & MNCs.

(Shortlisted Candidates Will Be Working For The Banking Sector Client): This Is A Non-Sales Role***
- Interested Candidates Please Apply Directly or Reach Out To Our Recruiters (Law Bing Yee (Mr) - +65 8332 1192 | EA License No. 24C2333 EA Personnel No. R23114521)
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