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A leading staffing solutions provider is seeking a Customer Service Advisor to enhance their client's customer support team in the banking sector. The role involves addressing customer enquiries across various communication channels and ensuring a high standard of service. Candidates should have relevant experience, strong communication skills, and a commitment to customer service excellence. Initial training will be provided, and the position includes staggered shifts in a dynamic work environment.
About the role
We are seeking a Customer Service Advisor to join our dynamic call centre team serving a leading client in the banking sector. In this full-time role based in the Singapore Central Region, you will be responsible for providing exceptional customer service and support to our clients' customers through a range of communication channels.
Training Programme Details
- There will be an initial 6 - 7 weeks training programme whereby you will be required to pass a On the Job Training, Role-Play, Theory Assessment (on different banking products/services/CRM System Usage/Business Processes) in order to be posted to your work teams (2 attempts given).
- Minimum attendance required (95%) in order to pass the training programme.
Shift Timings Weekends Shift:
Working Hours : 5 working days, 1 rest day and 1 off day per week, 42.5 hours per week, Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between, Rest Day and Off Day : Scheduled by Client (2 non-consecutive off-days per week, example: 1 weekday & 1 weekend depending on work schedule), Or otherwise advised by the Client
What you'll be doing
Respond to inbound customer enquiries and requests via phone, email and chat in a professional and efficient manner
Assist customers with a variety of banking-related tasks such as account management, product information, and troubleshooting
Identify customer needs and offer appropriate solutions or referrals
Maintain accurate records of customer interactions and follow up as needed
Contribute to the continuous improvement of customer service processes and procedures
Provide a positive customer experience that aligns with the company's brand and values
What we're looking for
Proven experience in a customer service or call centre role, preferably within the banking or financial services industry
Strong communication and interpersonal skills with the ability to engage with customers from diverse backgrounds
Excellent problem-solving and decision-making abilities to handle a variety of customer enquiries
Proficient in using computer systems and various software applications
Flexible and adaptable to work in a fast-paced, dynamic environment
Commitment to providing exceptional customer service and a desire to exceed customer expectations
About us
D L Resources Pte Ltd is a leading provider of outsourced staffing services solutions, serving a diverse portfolio of clients across various industries including Banks & MNCs.