Banking Client Services & Operations Leader

uobgroup; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

United Overseas Bank Ltd (UOB) in Singapore is seeking an experienced Contact Centre Manager to lead a high‑performing team and ensure service excellence for customers and 企业 stakeholders. The role focuses on supervising CSOs, improving processes, and maintaining strong SLA adherence across channels.

The ideal candidate holds a bachelor's degree with 5–7 years in a contact centre environment, demonstrates people management prowess, and communicates clearly with customers and internal teams.

Qualifications

• Bachelor's degree with 5–7 years in a Contact Centre.
• Strong people management skills.
• Excellent communication skills and customer-service orientation.

Responsibilities

• Ensures highest standard of service delivery to customers.
• Monitor and respond to incoming calls/emails/social media/written correspondence.
• Resolves CSO and customer issues and provides timely resolutions.
• Proactively solves problems and communicates plans to those impacted.
• Identifies best course of action for problem resolution and communicates outcomes.

Skills

People management

Communication skills

Education

Bachelor's degree

Job description

United Overseas Bank Ltd (UOB) in Singapore is seeking an experienced Contact Centre Manager to lead a high‑performing team and ensure service excellence for customers and 企业 stakeholders. The role focuses on supervising CSOs, improving processes, and maintaining strong SLA adherence across channels.

The ideal candidate holds a bachelor's degree with 5–7 years in a contact centre environment, demonstrates people management prowess, and communicates clearly with customers and internal teams.