Banking Call Center

PERSOLKELLY SINGAPORE PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A local bank in Singapore is seeking a customer service officer for their contact center. The role entails delivering personalized service over the phone, understanding customer needs, and identifying cross-sell opportunities to ensure customer satisfaction. Successful candidates will work 5 days a week, including 1 weekend shift. This position requires excellent communication and problem-solving skills.

Qualifications

• Experience in customer service in a call center environment.
• Ability to understand and address customer needs effectively.
• Capable of identifying cross-sell opportunities.

Responsibilities

• Deliver personalized service over the phone on banking products.
• Understand customers' needs and provide appropriate solutions.
• Solicit feedback and identify trends for improvement.

Skills

Customer service skills

Communication skills

Problem-solving skills

Job description

Overview

Our client is an established local bank, they are looking to hire a customer service officer to join their contact center.

Working hours

5 working days per week - 4 weekdays 1 weekend

AM shift will be any 8 hours between 8am - 8pm

PM shift will be any 8 hours between 1pm - 12 midnight

Responsibilities

• Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries in an effective and efficient manner.
• Ability to understand customers' needs and provide appropriate solutions and attention
• Identify cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to customers to achieve total customer satisfaction
• Solicit customers' feedback and identify problem trends for improvement actions

How to apply

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

Privacy and compliance

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Registration No. R1877971 (Derrick Tiew Yong Han)