Bank Group Compliance Admin | Work Life Balance!

RecruitFirst Pte. Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Group Compliance Admin for a 12-month renewable contract, overseeing logistics, transcription support, and compliance reporting. This role requires administrative skills and the ability to handle customer interactions with professionalism. Singaporean candidates only.

Qualifications

• Min O Levels required.
• Previous banking experience is a plus.
• Comfortable making customer calls and handling complaints.

Responsibilities

• Coordinate logistics for interviews and meetings.
• Transcribe calls and review investigation reports.
• Maintain complaint registers and documentation.

Skills

Administrative skills

Customer service

Technology adaptation

Education

Min O Levels

Job description

Group Compliance Admin(12 months contract renewable)

Mon-Fri: 9am-6.30pm

Job Scope:

General

• Coordinate logistics such as arranging locations and booking meeting rooms for interviews and meetings.

• Ensure all customers are contacted a minimum of three times before issuing an appointment letter.

• Draft and send letters to customers who are uncontactable by phone.

• Reach out to existing and former sales staff to schedule interviews.

• Maintain accurate records of contact attempts (including date and time) for audit trail purposes.

• Prepare and file letters sent to former staff who could not be reached by phone.

• Follow up with relevant business units for necessary documentation upon receipt of new FAA-related complaints.

• Send reminder emails to business departments and track responses.

• Update the complaint register and monitor the end-to-end status of all investigation cases.

• File FAA-related complaint investigation reports systematically.

Transcription & Documentation Support:

• Review and verify the content of investigator calls to customers and bankers for clarity and accuracy.

• Transcribe voice logs of conversations between customers and bankers.

• Transcribe relevant CCTV footage as required.

Reporting & Compliance:

• Cross-check and verify the accuracy of investigator reports.

• Assist in the preparation and printing of documents requested by MAS, Group Audit, or External Auditors, as directed by the Section/Team Head.

Requirements:

• Min O Levels

• Possess relevant administrative skillsets, previous banking experience will be a plus

• Comfortable with a routine role

• Comfortable in using technology and adapting to new digital tools and systems.

• Comfortable with making customer calls, including complaint-related matters and handling difficult conversations with empathy and professionalism

• Singaporeans only

Wang Chloe | R23118712
RecruitFirst Pte Ltd (13C6342)