Bank Direct Contract, Special Assets Account Manager, Risk Management Group | Singapore, SG

DBS Bank Limited; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

Une banque de premier plan cherche à recruter un gestionnaire de portefeuille pour son programme de recouvrement des prêts non performants. Vous serez responsable de la gestion des cas de clients en difficulté, en visant à maximiser le recouvrement des créances. Le candidat idéal doit avoir une formation pertinente et au moins un an d'expérience en recouvrement ou en services financiers. Des compétences en communication et en travail d'équipe sont essentielles.

Qualifications

• Diplôme en lien avec le secteur requis.
• Expérience d'au moins 1 an en recouvrement dans une banque.
• Connaissances en services clients et produits financiers.

Responsibilities

• Gérer un portefeuille de cas de clients en difficulté.
• Négocier les modalités de remboursement avec les clients.
• Mettre à jour le système pour le reporting.

Skills

Communication

Interpersonal skills

Debt Recovery

Education

Diploma in a related field

Tools

Microsoft Office

Job description

Job Purpose

Manage IBG 4 Credit Program - Small (CP-S) portfolio of delinquent cases with the aim to bring down the overdues
Manage IBG 4 CP-S Non-Performing Loans (NPLs), Specific Provision (SP) and NPL Rate, by actively pursuing NPLs resolution with a view to maximise recovery of NPLs for the Bank

Key Accountabilities

Perform call to delinquent customers and monitor repayments
Proactive in managing cases to resolve the NPLs and maximise recovery
Assess rescheduling/settlement requests
Adhere to Enterprise Singapore's loan monitoring and write-off requirements
Update system/database for reporting and tracking purposes

Responsibilities

• Understand the end-to-end CP-S Collection process from Soft-Collection through Rescheduling to Enforcement
• Be well-versed in own team process and functions
• Manage a portfolio of delinquent cases and/or NPLs:

• • Get customers to settle overdues
  • Negotiate repayment terms with customers
  • Obtain approval for recall of loans, repayment plans, or write-off
  • Monitor repayment plans

• Work with lawyers, receivers, valuers and auctioneers in enforcement/ disposal of collateral
• Liaise with Enterprise Singapore on claim submission
• Handle operational matters including reminder letter, recall letter, loan payment instruction, proof of debt, etc...
• Update system/database

Requirements

• Diploma holder and above in any related field
• Minimally 1 year collection experience in a bank. Candidate with banking experience can also be considered
• Knowledge/experience in collection and/or customer service will be an advantage
• Basic knowledge of banking and financial products
• Proficient in Microsoft Office applications
• Team player with good communication and interpersonal skills

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