Bank Customer Service Officer - Call Centre (12 Months)

RecruitFirst Pte. Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in customer service is seeking candidates for handling inquiries related to financial products such as credit cards and loans. The ideal candidate will have call center experience and excellent communication skills, with a commitment to a minimum 1-year tenure.

Qualifications

• Prior call center experience is highly advantageous.
• Strong communication and interpersonal skills are required.
• Ability to work independently and collaboratively in a team.

Responsibilities

• Handle inbound phone enquiries on financial products.
• Provide tailored customer support in a specialized team.
• Deliver accurate information and assist callers in resolving queries.

Skills

Communication

Interpersonal skills

Independence

Teamwork

Job description

Job Responsibilities:

• Handle inbound phone enquiries from members of the public on financial products such as credit cards, loans, and mortgages.

• Join a specialized team focused on a specific product area to provide tailored customer support.

• Deliver high-quality, accurate information and assist callers in resolving their queries efficiently.

• Comprehensive training provided (1 to 1.5 months).

Requirements:

• Prior call center experience is highly advantageous.

• Good communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Commitment to a minimum 1-year tenure.

• Singaporeans only