Bank Customer Call Officer (Night shift)

PERSOL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A staffing company in Singapore is seeking a Bank Customer Call Officer for night shifts. The role involves delivering exceptional customer service over the phone, understanding customer needs, and identifying cross-sell opportunities. Candidates should have call centre experience, excellent interpersonal skills, and be proficient in MS Office. The position offers a 12-month contract with a salary of up to $3,800 plus shift allowance.

Qualifications

• Call Centre experience is an advantage.
• Great interpersonal skills and a positive attitude are necessary.
• Proficiency in MS Office is required.

Responsibilities

• Deliver personalized service over the telephone to customers on banking products and services.
• Understand customers’ needs and provide appropriate solutions.
• Identify cross-sell opportunities during customer interactions.
• Consistently deliver quality service to achieve total customer satisfaction.
• Solicit customer feedback and identify problems for improvement.

Skills

Call Centre experience

Interpersonal skills

Positive attitude

Proficient in MS Office

Job description

Bank Customer Call Officer (Night shift)

Location: Changi / Jurong East (Need to be open to both locations for 3 months training period)

Contract: 12 Months (renewable / convertible) - 3 months training

Working Hours: Any 8 hours between 1PM to 12 Midnight; example 1PM to 10PM or 2PM to 11PM or 3PM to 12AM

Salary: Up to $3,800 + Shift Allowance

Job Description

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver quality service to our customers to achieve total customer satisfaction.
• Solicit customers feedback and identify problem trends for improvement actions.

Requirements

• Call Centre experience is an advantage
• Great interpersonal & positive attitude
• Proficient in MS Office

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