Bang & Olufsen Installation Specialist

DESIGN COLLECTION PTE. LTD.; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an Installation Specialist to deliver exceptional installation services for Audio/Video equipment. In this role, you will be responsible for ensuring high-quality installations at customer sites, maintaining equipment, and providing outstanding service. You will work closely with a team, manage daily tasks, and ensure customer satisfaction through effective problem-solving and communication. This exciting opportunity offers a chance to be part of a dynamic team dedicated to excellence in service delivery. If you have a passion for technology and a commitment to quality, this role is perfect for you.

Benefits

Insurance (GP + Specialist)

Dental Benefits

Spectacles Allowance

Qualifications

• Minimum 2 years of experience in installation of Audio/Video equipment.
• Good technical, IT, and network knowledge is essential.

Responsibilities

• Perform daily installations of products at customer sites.
• Maintain high service standards and ensure site cleanliness post-installation.
• Prepare equipment for daily tasks and manage product inventory.

Skills

Technical Knowledge

IT Knowledge

Network Knowledge

Communication Skills

Problem-Solving Skills

Scheduling Skills

Multi-tasking Skills

Education

Relevant Experience in Audio/Video Installation

Singapore Class 3 Driving License

Job description

Key Responsibilities

The Installation Specialist is accountable for the daily installation/operation service provided to our customers and works in close cooperation with the Installation Manager. The Installation Specialist has ownership of the installation process at individual customers’ sites. The installation work includes termination and testing of cables, installation and testing of products, third party set-up (internet, Apple TV, etc), casing work as well as cleaning of site after the installation.

As Installation Specialist, you will:

1. Carry out all daily product installations at our customers’ sites
2. Assist Team Leader in accounting for all the products and/or cables used in customer’s site
3. Maintain a high standard of service to ensure optimum quality (company/B&O standard) and completion of daily site installation work as required
4. Ensure that the customer’s place or site is kept clean after completing the work / before leaving
5. Ensure that technical knowledge is up to date especially with the new products (via internal online training system and classroom training)
6. Report to the office at 08:30am where the tasks of the day are allocated among the 3 installation teams/vans and information about the tasks is provided, before the Installation Specialists proceed to prepare the vans with all necessary equipment needed to carry out the tasks of the day at customers’ sites.

Requirements

To succeed as Installation Specialist, you must:

1. Possess good technical / IT / network knowledge
2. Have a minimum of 2 years relevant working experience with installation of Audio/Video equipment and/or IT cables, networks etc
3. Be able to provide outstanding service to external clients and be passionate about solving their problems
4. Consider problems to be a challenge rather than an obstacle – always focusing on finding the best solution for the customer
5. Be devoted and always seek to be well-prepared and well-informed before a job task
6. Be capable of working independently and well under pressure
7. Possess good scheduling and multi-tasking skills to meet deadlines
8. Be organised, focused on quality and pay attention to the smallest detail
9. Have good communication and interpersonal skills (communicate well with clients and colleagues)
10. Be responsible and reliable
11. Maintain a professional appearance and demeanour
12. Hold a Singapore Class 3 driving license
13. Speak fluent English; Mandarin would be beneficial

Working Hours:

5-day work week Mon - Fri 08.30am – 17.30pm

Location:

215 Henderson Road, #03-01, Singapore 159554

Benefits:

Insurance (GP + Specialist), Dental, Spectacles

This role will report to our B&O Installation Manager.

If you are interested in this exciting position, please submit your detailed resume, current and expected salary, and date of availability. We look forward to hearing from you!