Bakery Outlet Operations Manager

BREADTALK PTE LTD; Singapore; On-site; SGD 335,000 - 603,000; Full time

Job summary

BreadTalk Pte Ltd is looking for versatile staff to support cashiering, bakery production, and general outlet operations. Responsibilities include cashiering with POS, order handling, and ensuring food safety and quality across bread, Danish, and pastries.

Roles cover tall responsibilities from customer service to kitchen tasks, stock control, and outlet KPI monitoring. Successful candidates will work across sections, ensuring smooth daily operations and guest satisfaction.

Responsibilities

• Handle transactions accurately during rush hours using POS
• Be familiar with POS machine and interface
• Be accurate in all transactions: purchase, return, cancel
• Know all POS Functions inclusive of promotions, staff meals, various discounts, voids, cash vouchers
• Perform standard POS opening and closing procedures without supervision
• Prepare and handle cash deposits accurately and according to SOP
• Packaging of breads for customer according to SOP
• Dispense products from back kitchen
• Assist customers in product enquiries, product pricings, promotions, etc
• Perform suggestive selling and upsell products to customers
• Achieve 99.5% accuracy in cash transactions
• Must be able to name all products and know what the ingredients in each product are
• Process topping for respective bread and danish types according to SOP
• Prepare ingredients and fillings for all bun type products
• Learn all products and know what are the ingredients in each product
• Perform Dispensing duty to bring out freshly baked products in organized manner
• Be equipped with knowledge on using the right and required ingredients per product
• Ensure right ingredients are used per product, at the correct weight per ingredient
• Perform Sweet bun, Danish, Euro, Toast shaping
• Perform filling for sweet breads according to product
• Ensure right temperature and time setting per product being baked
• Be equipped with the right and proper knowledge for each product before baking
• Responsible to ensure all bread types (sweet bread, Danish, Euro, Toast) be baked according to standard
• Ensure clean, tidy and hygienic station and overall kitchen environment
• Use the right tools and equipment for the right purpose
• Able to setup and perform various roles without supervision
• Able to perform quality control and reject inferior products
• Able to dispense and display products in an organized manner
• Project friendly and positive image to customers
• Outlet and Display cleanliness
• Tray and tongs cleaning
• Able to handle customer requests and enquiry
• Handle cake bookings and enquiries
• Coordinate cake orders, deliveries and packaging
• Able to handle customer feedback and inquiry and submit report
• Able to identify and troubleshoot inferior products and maintain good quality throughout his/her shift
• Organize the kitchen area, floor and preparation areas are neat, ensure equipment are in good working condition
• Planning of product schedule to ensure hot bread at all times and no excess products being held or run out
• To schedule the manpower arrangement to achieve operation effectiveness
• Demonstrates good people handling skills, able to motivate others to achieve shift objective
• Coach and provide feedback to staff on product Quality
• Ensure no run out or excessive stocks
• Order stocks for the outlet
• Handle outlet operation and management – conduct QSC checks
• Able to analyze outlet data (transaction count, average check, daily sales, hourly sales figures) for production planning
• Assist to recruit new staff and handle the interview
• To do month end stock take
• Responsible for outlet’s Profit & Loss (P&L)
• Conducting staff performance appraisal
• Liaising with external vendor such as cleaner, pest control etc.
• Oversee 1 outlet operations

Job description

BreadTalk Pte Ltd is looking for versatile staff to support cashiering, bakery production, and general outlet operations. Responsibilities include cashiering with POS, order handling, and ensuring food safety and quality across bread, Danish, and pastries.

Roles cover tall responsibilities from customer service to kitchen tasks, stock control, and outlet KPI monitoring. Successful candidates will work across sections, ensuring smooth daily operations and guest satisfaction.