Baggage Handling System Liaison Engineer | 12 Hours Shift - Changi | Class 3 License Needed [DAPH]

PERSOLKELLY SINGAPORE PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A prominent staffing agency in Singapore seeks a Baggage Handling System Liaison Engineer to oversee operations and maintenance at Changi Airport. The role involves collaborating with contractors, performing real-time monitoring of KPIs, and managing operational issues to ensure system availability. Candidates must have a relevant engineering degree and possess strong problem-solving and communication skills. This position requires working in rotating shifts across four airport terminals.

Qualifications

• Relevant experience in material handling or automation preferred.
• Willingness to work in rotating shifts and weekends.
• Ability to thrive in high-pressure, fast-paced environment.

Responsibilities

• Collaborate with BHS Operations & Maintenance contractors.
• Conduct real-time monitoring of key performance indicators (KPIs).
• Manage day-to-day operational issues and system diversions.

Skills

Problem-solving

Analytical skills

Communication skills

Team player

Education

Diploma or Degree in Mechanical, Electrical, or Electronic Engineering

Job description

We seek highly driven, self-motivated individuals for the role of Changi Airport Baggage Handling System (BHS) Liaison Engineer. As part of the IBST team, Liaison Engineers are essential for daily BHS operations and maintenance, providing swift responses to operational issues and ensuring high system availability. This team works on rotating shifts to maintain 24/7 oversight across four terminals, collaborating closely with other BHS vendors and contractors and stakeholders.

Responsibilities:

• Develop a good understanding of the BHS design, and processes and the scope of work for the operations and maintenance
• Collaborate with the appointed BHS Operations & Maintenance contractors to ensure routine preventive and corrective maintenance activities are executed as planned
• Conduct real-time monitoring of key performance indicators (KPIs) and data analysis to detect abnormalities in system performance and take swift mitigation measures in advance to prevent operational disruptions
• Oversee routine tasks including conducting server reboots and managing planned system switchovers
• Perform inspections to assess of equipment health and operation on ground
• Manage day-to-day operational issues and system diversions effectively
• For incidents, make decisions on system diversion to address operational issues to allow business continuity
• Mobilise and deploy manpower resources to facilitate effective recovery effort to minimise operational disruptions
• Provide timely incident reporting and real-time updates to stakeholders
• Conduct monthly tabletop exercises in collaboration with appointed BHS Operations and Maintenance contractors on system failure recovery Standard Operating Procedures (SOPs
• Plan and execute quarterly BHS recovery exercises to ensure all members of BHS recovery team and stakeholders are familiar with the SOPs
• Liaise closely with stakeholders to manage baggage investigations and maintenance coordination
• Generate and distribute daily reports detailing incidents, short-shipped bags, and operational observations

Requirements:

• Diploma or Degree in Mechanical, Electrical, or Electronic Engineering (or equivalent)
• Relevant experience in material handling or automation preferred
• Willingness to work in rotating shifts and weekends
• Strong problem-solving, analytical, and communication skills
• Ability to thrive in high-pressure, fast-paced environment and make quick, informed decisions
• Team player possessing a growth mindset and demonstration of resilience
• Familiarity with data analytics and operations management is advantageous

We regret that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd

EA License No: 01C4394| DAPHNE CHIAM WERN XIN| Reg No: R22111617

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