Backend Operations Support Engineer (Card)

P2P; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at a leading company focused on developing and maintaining software for various ventures. You will be involved in designing scalable applications, ensuring system reliability, and providing customer support. The role emphasizes collaboration across teams and offers flexible work arrangements. Ideal candidates will have strong analytical skills, experience in DevOps, and excellent communication abilities in English and Mandarin.

Benefits

Flexible work hours

Hybrid/remote options

Crypto.com visa card upon joining

Competitive salary

Annual leave

Qualifications

• Familiarity with payment card domain knowledge.
• Experience in DevOps with AWS, Kubernetes, and CI/CD.
• Strong analytical skills and proactive issue identification.

Responsibilities

• Engage in requirements analysis and system design.
• Act as the primary technical contact for issue resolution.
• Collaborate with SRE team to develop monitoring mechanisms.

Skills

Analytical Skills

Communication

Problem Identification

Detail-oriented

Proactive Attitude

Tools

AWS

Kubernetes

CI/CD

Linux

Git

SQL

Ruby

Golang

Datadog

OpenTelemetry

Job description

We are a team dedicated to designing, developing, maintaining, and improving software for various ventures and projects, particularly those adjacent to our core businesses and rapidly bootstrapped with a lean team. You will be actively involved in designing components for scalable applications, from frontend UI to backend infrastructure.

Job Duties and Responsibilities:

1. Operation Development and Testing

a. Engage in requirements analysis, system design, and undertake part of the development work within the technical team.

b. Write and refine integration tests to ensure robustness and reliability of software.

c. Build close relationships with different operation teams to continuously improve operational efficiency.

1. Customer Support and Problem Resolution
a. Act as the primary technical contact for resolving issues encountered by the Crypto.com Card project in production, including troubleshooting, root cause analysis, and implementing solutions.

b. Participate in the daily work of the Customer Support team, promptly handling issues submitted by users.

c. Demonstrate comprehensive understanding of upstream and downstream business services related to derivatives trading, including onboarding, pricing, and trading, to analyze and locate problems quickly. Collaborate with relevant teams to resolve issues.

d. Regularly analyze encountered problems, translate them into business requirements, and communicate with the Project Manager and developers for product improvements.

1. System Reliability and Maintenance

a. Collaborate with the SRE team to develop monitoring and alerting mechanisms, identify potential issues early, and prevent system failures.

b. Provide system upgrade and optimization plans to enhance performance and reliability.

c. Coordinate with infra, SRE, and other relevant teams during system failures to troubleshoot and minimize downtime.

1. Work Schedule

a. Flexibility to work shifts covering both Asia and EST time zones, including day/night shifts, based on operational needs.

2. Additional Notes

Potential for day/night shifts depending on operational requirements.

Requirements

• Familiarity with payment card domain knowledge.
• Experience in DevOps, especially with AWS, Kubernetes, and CI/CD pipelines.
• Solid experience with Linux environments and relevant support tools.
• Knowledge of monitoring and logging systems such as Datadog, Sumologic, OpenTelemetry.
• Experience with GitOps and ArgoCD is a plus.
• Experience with shell scripting, Ruby, Golang, and SQL technologies is a plus.
• Strong analytical skills and proactive issue identification.
• Detail-oriented with strong ownership and multitasking abilities.
• Excellent communication skills in English and Mandarin; Cantonese is a plus.
• Proactive, positive attitude, and a 'can-do' mindset.
• Additional desirable skills include experience with version control systems (Git), SDLC processes, automation, and quick learning aptitude.

Life @ Crypto.com

Empowered to think big, try new opportunities, and work with a talented, ambitious, supportive team.

Transformational environment encouraging innovation and proactive problem-solving.

Growth opportunities through internal development and mobility programs.

Work culture emphasizing support, collaboration, and shared goals.

Flexible work hours, hybrid/remote options, and crypto.com visa card upon joining.

Benefits include competitive salary, annual leave, and regional-specific packages.

Founded in 2016, Crypto.com serves over 80 million customers, aiming for 'Cryptocurrency in Every Wallet.'

Crypto.com values diversity and inclusion, with fair and transparent opportunities for all.

Personal data used solely for recruitment; only shortlisted candidates will be contacted.