AVP/VP, Service Director, Branch, Consumer Banking Group | Singapore, SG

DBS Bank Limited; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A leading bank in Singapore is seeking an AVP/VP, Service Director for its Consumer Banking Group. The role involves leading branch service managers to enhance customer service and drive the bank's digital strategy. Candidates must possess a degree and significant leadership experience in banking. The role emphasizes customer excellence, operational efficiency, and compliance, with the responsibility to inspire change management and team development.

Qualifications

• Minimum 8-10 years of experience in branch banking, customer service, or operations.
• Strong track record in leading high-performing service teams.
• Proven ability to drive synergy of service and advisory culture.

Responsibilities

• Plan, lead, and direct the District's Branch Service Managers.
• Drive the synergy of service and advisory culture through the District.
• Lead projects/initiatives on process enhancements and efficiency.

Skills

Leadership

Stakeholder Management

Analytical Skills

Customer Excellence

Digital Adoption

Education

Degree in Business, Banking, Finance, or related field

Job description

AVP/VP, Service Director, Branch, Consumer Banking Group

AVP/VP, Service Director, Branch, Consumer Banking Group

AVP/VP, Service Director, Branch, Consumer Banking Group

• To plan, lead, and direct the District's Branch Service Managers and service teams in delivering excellent customer service through embedding RED, achieve business objectives and ensuring high standards in operating within regulatory, Compliance requirements and controls.
• To drive the synergy of service and advisory culture through the District to meet the overall Bank strategic goals.
• To lead and drive the teams on the bank's digital agenda. Achieve data insights and make data driven decisions for continuous branch improvement and enhancement.
• Exemplary Role model in inspiring, leading and driving change management in terms for transformation in network, system and processes, including staff development to remain relevant and future proof.
• Ability to think strategically and drive alignment in planning, leading and executing to business strategic priorities, with both internal and external stakeholders, with good stakeholder and problem management.
• To lead on projects/initiatives via MtJ collaborations on process enhancements, branch demand reduction, enhanced operational efficiency and attaining excellence on customer excellence and employee satisfaction.

• To plan, lead, and direct the District's Branch Service Managers and service teams in delivering excellent customer service through embedding RED, achieve business objectives and ensuring high standards in operating within regulatory, Compliance requirements and controls.
• To drive the synergy of service and advisory culture through the District to meet the overall Bank strategic goals.
• To lead and drive the teams on the bank's digital agenda. Achieve data insights and make data driven decisions for continuous branch improvement and enhancement.
• Exemplary Role model in inspiring, leading and driving change management in terms for transformation in network, system and processes, including staff development to remain relevant and future proof.
• Ability to think strategically and drive alignment in planning, leading and executing to business strategic priorities, with both internal and external stakeholders, with good stakeholder and problem management.
• To lead on projects/initiatives via MtJ collaborations on process enhancements, branch demand reduction, enhanced operational efficiency and attaining excellence on customer excellence and employee satisfaction.

Candidate Requirements

• A degree in Business, Banking, Finance, or related field
• Minimum 8-10 years of experience in branch banking, customer service, or operations, with at least 3 years in a leadership or regional oversight role.
• Strong track record in leading high-performing service teams with a focus on customer excellence, operational efficiency, and compliance.
• Proven ability to drive the synergy of service and advisory culture through the District to meet the overall Bank strategic goals.
• Sound understanding of banking operations, branch controls, compliance, and regulatory requirements.
• Experienced in managing change and leading transformation initiatives, including digital adoption, process reengineering, and workforce upskilling.
• Data-driven with strong analytical and decision-making capabilities; able to translate insights into actionable outcomes.
• Strong stakeholder management skills with the ability to influence and collaborate across various levels and functions.
• Excellent communication, interpersonal, and leadership skills, with the ability to inspire and motivate teams through change.
• Passionate about innovation, customer experience, and developing future-ready teams.

We would like to remind you that eFinancialCareers is a job board and does not conduct hiring or ask for payment or any financial details as part of the job application process.

If you receive any suspicious messages claiming to be from us or a hiring company, we urge you not to click on any links and not to reply to the message itself.

Instead, please report the message to our support team at [e-mail] .

It is advisable to always verify job offers directly with the hiring company.

Boost your career

Find thousands of job opportunities by signing up to eFinancialCareers today.

CMB International Capital Corporation Limited