AVP/VP, Service Director, Branch, Consumer Banking Group

DBS Bank Limited; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A leading bank in Singapore is seeking an experienced SD Role (AVP/VP) to lead and drive change in branch service management. The ideal candidate will have a strong background in banking operations, excellent leadership skills, and a passion for customer excellence and innovation. This role involves strategic planning, operational efficiency, and managing teams to achieve the bank's goals.

Qualifications

• Minimum 8-10 years in branch banking, customer service, or operations.
• At least 3 years in a leadership role.
• Strong track record in leading high-performing teams.

Responsibilities

• Lead District's Branch Service Managers to deliver exceptional customer service.
• Drive bank's digital agenda and achieve data-driven decision-making.
• Inspire teams and manage transformation initiatives.

Skills

Leadership

Stakeholder management

Analytical skills

Change management

Customer service

Education

Degree in Business, Banking, Finance

Job description

SD Role (AVP/VP)

• To plan, lead, and direct the District’s Branch Service Managers and service teams in delivering excellent customer service through embedding RED, achieve business objectives and ensuring high standards in operating within regulatory, Compliance requirements and controls.
• To drive the synergy of service and advisory culture through the District to meet the overall Bank strategic goals.
• To lead and drive the teams on the bank’s digital agenda. Achieve data insights and make data driven decisions for continuous branch improvement and enhancement.
• Exemplary Role model in inspiring, leading and driving change management in terms for transformation in network, system and processes, including staff development to remain relevant and future proof.
• Ability to think strategically and drive alignment in planning, leading and executing to business strategic priorities, with both internal and external stakeholders, with good stakeholder and problem management.
• To lead on projects/initiatives via MtJ collaborations on process enhancements, branch demand reduction, enhanced operational efficiency and attaining excellence on customer excellence and employee satisfaction.
  

  Candidate Requirements

  • • A degree in Business, Banking, Finance, or related field
    • Minimum 8–10 years of experience in branch banking, customer service, or operations, with at least 3 years in a leadership or regional oversight role.
    • Strong track record in leading high-performing service teams with a focus on customer excellence, operational efficiency, and compliance.
    • Proven ability to drive the synergy of service and advisory culture through the District to meet the overall Bank strategic goals.
    • Sound understanding of banking operations, branch controls, compliance, and regulatory requirements.
    • Experienced in managing change and leading transformation initiatives, including digital adoption, process reengineering, and workforce upskilling.
    • Data-driven with strong analytical and decision-making capabilities; able to translate insights into actionable outcomes.
    • Strong stakeholder management skills with the ability to influence and collaborate across various levels and functions.
    • Excellent communication, interpersonal, and leadership skills, with the ability to inspire and motivate teams through change.
    • Passionate about innovation, customer experience, and developing future-ready teams.