AVP/VP, Regional Digital Onboarding Channels Manager, Institutional Banking Group | Singapore, SG

DBS Bank Limited; Singapore; On-site; SGD 100,000 - 160,000; Full time

Job summary

A leading bank is seeking an AVP/VP, Regional Digital Onboarding Channels Manager within their Institutional Banking Group. This role involves managing digital onboarding journeys, ensuring compliance with KYC/AML regulations, and collaborating with cross-functional teams to optimize user experience. The ideal candidate will have a strong background in digital banking, product management, and an understanding of the regulatory landscape, providing innovative solutions to enhance customer onboarding processes.

Qualifications

• Experience in digital banking or product management, preferably focusing on customer journeys for SMEs.
• Good understanding of digital banking platforms and technologies.
• Proficiency in business analysis tools.

Responsibilities

• Develop and manage onboarding journeys for corporate clients.
• Collaborate with stakeholders to translate requirements into product specifications.
• Monitor KPIs to optimize fraud detection models.

Skills

Analytical skills

Problem-solving skills

Project management

Communication skills

Education

Bachelor's degree in business administration or related field

Tools

JIRA

Confluence

Job description

AVP/VP, Regional Digital Onboarding Channels Manager, Institutional Banking Group

AVP/VP, Regional Digital Onboarding Channels Manager, Institutional Banking Group

AVP/VP, Regional Digital Onboarding Channels Manager, Institutional Banking Group

Digital Onboarding product management

• Be part of a team in in building a world-class onboarding journey for corporate and SME customers, supporting both app and web-based onboarding journeys
• Collaborate with users and stakeholders across , business, compliance, legal, fraud and risk to gather and sharpen user requirements, translating these requirements to product specifications
• Create user stories, acceptance criteria, and process flow diagrams to ensure clear communication between business, design, and technology teams
• Work with UI/UX design teams to drive development of wireframes and prototypes to illustrate new features & journeys or changes to existing journeys
• Ensure regional alignment of technological solutions across markets where possible, balancing against market-specific needs
• Provide support for updates to senior management and stakeholders
• Stay abreast of industry best practices and emerging trends in digital product management
• Embrace innovation with a growth mindset, recommend solutions adopting new technologies e.g. Generative AI

Onboarding Risk Management

• Develop and own the product roadmap and vision for our fraud prevention and detection solution across self-serve digital onboarding channels. This includes identifying customer pain points, analysing trends, and anticipating future threats.
• Ensure that all aspects of the onboarding journey meet regulatory requirements, including Know Your Customer (KYC), and Anti-Money Laundering (AML), and fraud prevention measures
• Collaborate with cross-functional teams incl financial crime specialists, technology and various analysts to deliver innovative and effective fraud mitigation strategies.
• Partner with business stakeholders to understand risk appetites, regulatory requirements, and compliance needs.
• Drive continuous improvement by monitoring key performance indicators (KPIs), conducting A/B testing, and analysing data to optimize fraud detection models and workflows.
• Collaborate effectively with internal and external stakeholders, including various partners and industry experts.
• Contribute to the overall product strategy by assessing fraud prevention efforts with customer acquisition, engagement, and retention goals.
• Provide secretariat support to governance and risk committees, where required.

Requirements

Bachelor's degree in business administration, marketing, finance, computer science, or a related field.

Experience in digital banking, product management, business analysis or a related role, with a focus on designing customer journeys and propositions, preferably for SMEs, is a plus

Good understanding of digital banking platforms, technologies, and/or customer experience best practices

Fair understanding of bank KYC/AML requirements for corporates, is a plus

Ability to balance business needs with risk assessment

Excellent analytical and problem-solving skills, with the ability to leverage data and customer insights to drive informed decision making

Ability to assist in project management, manage multiple initiatives simultaneously and deliver results in a fast-paced environment

Proficiency in business analysis tools such as JIRA, Confluence, or equivalent

Good communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels

Self-motivated, proactive, and adaptable to a fast-paced and dynamic environment

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