AVP / VP, Application Support Lead, Cards Technology | Singapore, SG

United Overseas Bank; Singapore; On-site; SGD 120,000 - 170,000; Full time

Job summary

United Overseas Bank is seeking an experienced AVP / VP, Application Support Lead to join their team in Singapore. This role focuses on overseeing the Level 3 support for critical applications, ensuring stability and performance, and leading a team of engineers. Candidates should possess extensive experience in application support, particularly within the Cards technology domain, along with strong leadership and analytical skills.

Qualifications

• 10-15 years of experience, with 5-8 years in Cards application domain on Mainframe.
• Hands-on experience with CardLink on Mainframe and knowledge of Cards peripheral systems.
• Experience in mainframe technologies including CICS/Online, JCL, JES2 Batch.

Responsibilities

• Oversee Level 3 support for mission-critical applications.
• Lead a team of support engineers and manage escalations.
• Drive process improvements and maintain support documentation.

Skills

Analytical

Leadership

Communication

Problem Solving

Education

Degree in Computer Science or related discipline

Tools

Microsoft Office Products

Microsoft Visio

Microsoft Project

Job description

AVP / VP, Application Support Lead, Cards Technology

Posting Date: 3 Jul 2025

Location:
Singapore, SG

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Responsibilities

We are seeking a highly skilled and experienced Application Support Lead to oversee Level 3 support for our mission-critical applications. This role involves leading a team of support engineers, managing escalations, and ensuring the stability and performance of applications across production environments.

The incumbent is responsible and accountable for managing application support, provide solutions / alternatives for incidents, drive batch recovery, initiate & implement solutions to improve batch efficiency and recoverability for Cardlink application under Cards Technology department.

Technical Leadership

• Provide Level 3 support for complex application issues and escalations.
• Conduct root cause analysis and implement long-term solutions.
• Monitor application performance using tools like Splunk, AppDynamics, or New Relic.
• Lead incident response and coordinate resolution efforts across teams.
• Review and manage application changes and deployments.

Team & Stakeholder Management

• Lead and mentor a team of support engineers, ensuring high performance and growth.
• Collaborate with development, QA, infrastructure, and business teams to resolve issues.
• Communicate effectively with stakeholders during incidents and post-mortems.
• Ensure SLAs and KPIs are met consistently.

Operational Excellence

• Drive process improvements and automation initiatives to enhance support efficiency.
• Maintain and update support documentation, runbooks, and knowledge bases.
• Ensure compliance with security and regulatory standards.
• Participate in capacity planning and disaster recovery exercises.

Job Requirements

• Degree in Computer Science or related discipline.
• At least 10-15 years of experience with at least 5-8 years in Cards application domain on a Mainframe platform.
• Hands-on experience using CardLink hosted on a Mainframe platform as well as working knowledge of Cards peripheral systems like Rewards, Collections, Tokenization, 3D Secure, Merchant/Cards Portals.
• Significant domain knowledge in Cards Acquiring and Issuing.
• Experienced in working with mainframe online related technologies including CICS/Online, Message layer/API integration, CICS Expediter.
• Experience with Mainframe Batch Processing Environment JCL, JES2 Batch and VSAM.
• Good working knowledge skills with Microsoft Office Products, Microsoft Visio and Microsoft Project.
• Excellent analytical, communication, and leadership skills.
• Concise understanding of the system development life cycle.
• Good problem solving, out of box thinking, analytical, system thinking and solutioning skills.
• Fast learner, enjoy analytical work with attention to details and proactive in providing solutions.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

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United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territori...

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