(AVP), System Administrator

PERSOL Outsourcing; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

PERSOL Outsourcing is seeking a Platform Operations Engineer to ensure reliability and stability of client and internal systems. You will investigate issues, monitor critical systems, and contribute to projects and innovations.

The role requires strong Windows and Linux foundations, virtualization, hardware, and scripting capabilities. Responsibilities include incident triage, SLA attainment, vendor liaison, proactive improvements, documentation, and on-call support.

Qualifications

• Bachelor-level or higher in Computer Science or equivalent work experience.
• 4-8 years in an operational environment including physical and logical server platforms.
• Experience with ITIL or similar governance model.

Responsibilities

• Provide 1st level triage on client issues before escalation.
• Ensure infrastructure services meet KPIs and SLAs.
• Interface with vendors and exchanges.
• Maintain documentation with diagrams and reports.
• Perform preventative maintenance and on-call support.
• Automate deployment and maintenance tasks with scripts.
• Conduct root-cause analysis and daily infrastructure audits.
• Coordinate with auditors and manage change activities.

Skills

Windows

Linux

Virtual Machines

Shell scripting

Python scripting

ITIL

JIRA

Nagios

SolarWinds

Hardware experience

TCP/IP

Networking concepts

FIX Protocol

JVM/.Net apps

Scripting languages

Education

Computer Science / applicable degree

4 - 8 years operational experience

Tools

JIRA

Nagios

SolarWinds

HP hardware

Dell hardware

Lenovo hardware

Job description

The Platform Operations Engineer will be responsible for the reliability and stability of client and internal systems infrastructure, investigating and resolving issues as they arise while thinking of ways to reduce common problems and monitoring critical systems. This is a customer facing role, with the individual responsible for delivering quality service and support to our current and future client base. Besides your day-to-day activities, there will also be opportunities for you to be involved in projects and innovation. The ideal candidate has a strong foundation in both the Windows and Linux operating systems, Virtual Machines, recently EOL'd and current HP, Dell, and Lenovo Intel-based physical hardware, multiple hypervisor types, multiple block storage solution types/vendors, recently EOL'd and current Intel processor architectures, shell and Python-based scripting, wire-captured off-host telemetry data, hostbased telemetry agents, and ITIL (or comparable) operational (incident and problem management) and change management procedures.

Responsibilities:

• Provide support service that ensure infrastructure services are running to its optimum performance and that all departmental key performance indicators (KPIs) and Service Level Agreements (SLAs) are met
• Ensure stability and reliability of all System Services.
• Provide first level problem determination/triage on all client issues (network or systems) before handing off to SME if required.
• Deliver an outstanding level of service to your Customer base.
• Interface with vendors, market participants, and financial exchanges
• Maximizing the availability of infrastructure through continuous improvement and proactivity.
• Create necessary technical, and network/system documentation including diagrams, flowcharts, and scheduled reporting.
• Preventative maintenance.
• Using scripts and automation, support deployment and maintenance of applications and system settings
• Recording and taking ownership of issues using our in-house ticketing system through to successful resolution
• Conduct deep dive analysis to determine root cause of technical issues
• Managing daily infrastructure audits and checks
• Work with internal and external auditors
• Provide on call or out of hours’ support as the business requires (1 Saturday per month)
• Patching to current release levels as appropriate

Education, Skills and background:

• Computer Science / applicable degree, or equivalent work experience is required 4 - 8 years of experience in an operational environment
• o At least 4 years of operational experience in physical and logical server platforms
• o At least 2 years of direct experience with ITIL or another similar best-practice governance model
• Experience in a financial industry support role preferred
• Experience with Linux and Windows RHCE Certified or equivalent
• Experience with monitoring systems to configuration level e.g. Nagios, SolarWinds
• Experience working on bare metal servers in a service provider environment or a large NOC – preferable
• Experience with HP, Dell and/or Lenovo hardware and relevant systems management software
• Experience supporting JVM/.Net based applications Experience scripting in Bash, Python, Ruby, and/or Perl
• Experience monitoring and troubleshooting server capacity (CPU load, disk space, memory contention, network I/O)
• Strong understanding of TCP/IP and Network services (DNS, DHCP, FTP)
• Understanding of JIRA as a ticketing system
• Familiarity with trading technologies (FIX Protocol, Execution Gateways, Drop Copy)
• Familiarity with networking concepts (Multicast, NAT, Routing Protocols)
• Strong client-interaction communication skills