AVP, SNOC Infrastructure Monitoring Engineer, Group Infrastructure and Cloud, Group Technology [...]

DBS Bank Limited; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a proactive AVP, SNOC Infrastructure Monitoring Engineer to lead the standardization of monitoring processes. In this dynamic role, you will oversee the effectiveness of infrastructure monitoring, manage vendor relationships, and ensure quality service delivery. You will collaborate closely with various IT groups, enhancing communication and operational efficiency. Ideal candidates will have a strong background in scripting and automation, coupled with excellent organizational skills. This opportunity offers a chance to make a significant impact in a fast-paced environment while embracing new technologies.

Qualifications

• Minimum 5 years IT experience in a bank with knowledge of application/infrastructure monitoring.
• Minimum 3 years' experience in scripting and web development.

Responsibilities

• Provide strategic directions for SNOC monitoring and resource efficiency.
• Oversee SNOC monitoring metrics and reports for management.

Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Scripting (Shell, Python, Perl)

Automation Development

Interpersonal Skills

Proactive Attitude

Team Collaboration

Education

Degree in Computer Science

Tools

IBM ITM Tivoli

Netcool

Zabbix

Elastic Search

AJAX

HTML

JavaScript Frameworks

OpenShift

Docker

Kubernetes

Job description

AVP, SNOC Infrastructure Monitoring Engineer, Group Infrastructure and Cloud, Group Technology

Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Providing strategic directions for standardizing of Secure Network Operations Centre (SNOC) monitoring and efficient use of resources for pro-active application/infrastructure monitoring.
• Identifying areas for improvement in SNOC communications with other Incident/Problem management, Application/Infrastructure SMEs etc.
• Overseeing creation and availability of SNOC monitoring metrics and alerts' reports for management reporting.
• Reviewing completeness and correctness of SNOC monitoring metrics and alerts.
• Establishing measurements and track improvement for SNOC monitoring effectiveness and efficiency.
• Acting as an escalation focal point for all improvement activities involving SNOC.
• Supervise and manage a team of service providers to ensure delivery of quality infrastructure services by engaged vendors to the Bank.
• Work effectively and closely with vendor Delivery Managers and technical support staff, regulators, other IT groups such as infrastructure & applications, architecture & engineering, GPS, Finance, internal and external auditors.
• Ability to work closely with various line of business technologies from junior to management level.
• Change governance on all the monitoring changes for production implementation.
• Perform on call duty on rotation basis.

Requirements

• Excellent communication and organizational skills and able to work with little or no supervision.
• Minimum Degree holder in Computer Science.
• Minimum 5 years IT experience in a bank. In-depth knowledge of application or infrastructure monitoring systems in multi-platforms environment will be an added advantage.
• Minimum 3 years' experience in Scripting and web development.
• Experience in Shell, python and Perl scripts is must.
• Experience in Automation and web reports using AJAX, HTML and JS Framework.
• Experience with various monitoring tools like IBM ITM Tivoli, Netcool, Zabbix and Elastic Search, etc.
• Excellent organizational and prioritization skills.
• Excellent team player and strong interpersonal skills.
• Excellent written and verbal communications skills.
• Proactive and able to work under pressure.
• Strong problem-solving skills and positive attitude.
• Eager to learn and hands-on new technology.
• Passionate on-coding and developing automation to support team on need basis.
• Added advantage on new technology stack to support infrastructure in OPENSIFT, DOCKER & KUBERNETES.