AVP/Senior Associate, Treasures Service Support, Consumer Banking Group

BMO Harris Bank; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join a leading bank in Asia as part of the Consumer Banking Group, where you'll be key in achieving service excellence and supporting both internal teams and customers. The role requires strong communication and planning skills, with responsibilities across operational support and compliance. Enjoy competitive benefits in a dynamic environment that values your growth and success.

Benefits

Competitive salary

Benefits package

Dynamic working environment

Qualifications

• Strong interpersonal and communication skills required.
• Ability to work independently and in a fast-paced environment.
• Basic knowledge of banking products and customer service.

Responsibilities

• Execute account related service requests accurately and efficiently.
• Conduct KYC reviews and ensure compliance with regulatory requirements.
• Participate in service and process improvement initiatives.

Skills

Interpersonal skills

Communication

Planning

Organisational capability

Multitasking

Self-initiative

Adaptability

Service aptitude

PC literacy

Knowledge of banking products

Tools

MS Office

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

Achievement of Service Excellence in terms of

• Internal customer satisfaction in executing account related service requests timely, accurately, and meticulously
• Internal collaboration with working partners to investigate and resolve problems escalated within KPIs set
• Assist with necessary reporting to the Management
• Initiate/Participate in projects that serve to improve Customer/Employee Journey
• Meeting regulatory, compliance and internal security audit requirements

Service Management Performance

• To achieve service standards as set out for Treasures staff to develop and improve day to day operational checks, balances & processes
• To ensure that all customer requests are dealt with in a timely and consistent manner while adhering to regulatory, compliance and internal security audit requirements
• To ensure that all triggered KYC reviews are done in a timely manner
• To ensure that goals between team and management are aligned

Service Improvement Programme and Teamwork

• To participate in Service & Process Improvement initiatives and other team-related activities

Activities / Operations

• Review KYC information submitted by RM, perform independent review and risk rate customer in accordance to regulatory requirement as well as Group AML/CFT policy and procedures
• Follow up with Front Office and other stakeholders on KYC related matters and for escalated / prioritised cases.
• Processing of service requests - account related enquiries, Treasures fall-below-fee, Internet Banking, statement retrieval, interest statement letters, etc.
• TR Membership processing (new sign-ups, Wealth Migration & opt-outs)
• Portfolio Reassignment requests
• Coordinating between Wealth Management Ops (WMO) with front-liners on Wealth Management Account (WMA) application via Internet Banking
• Ad hoc statistics collation, e.g., Sign Up, Opt Out, clean-up of data, sharepoint tracking
• Maintaining of Databases & SharePoints
• Initiate/Participate in ad hoc projects & campaigns that serve to improve overall Customer/Employee Journey for Franchise

Requirements

• Strong interpersonal and communication skills
• Good planning and organising capability
• Clear verbal communication skills
• Team-player, able to multitask and self-initiate
• Able to work independently with minimal supervision
• Self-motivated team player with good service aptitude who would enjoy working in a fast-paced environment
• Adaptable to changes
• Basic knowledge and understanding of the banking products & services and procedures
• Moderate PC literacy skills on MS Office applications such as Outlook, Excel and PowerPoint
• Intermediate knowledge in DBS Treasures DOA and backend support processes and operations

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.