AVP, Customer Centre Team Manager, CBGO, Group COO

DBS Bank; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Singapore is seeking a Membership Services Associate to lead tours, pitch membership packages, and manage customer inquiries. The ideal candidate should possess strong communication skills, proficiency in English, and familiarity with Microsoft Office. This role offers a collaborative environment focused on customer service and administrative accuracy.

Qualifications

• Fluent in English; knowledge of Mandarin is a plus.
• Collaborative team player with a positive attitude.
• Experience with customer service and administrative tasks.

Responsibilities

• Lead informative club tours for prospective members.
• Pitch membership packages and handle inquiries.
• Process payments and maintain accurate records.

Skills

Proficiency in oral and written English

Strong communication skills

Customer service skills

Interpersonal skills

Proficiency in Microsoft Office Suite

Education

Diploma/ GCE 'A' levels

Job description

Membership Services Associate - job post

Job details

Shift and schedule

Shift system

Location

Singapore

Main Duties

• Lead potential members on informative and engaging club tours, highlighting the club’s unique features, amenities, and benefits.
• Effectively pitch membership packages to prospective members, addressing their questions and concerns while showcasing the value proposition of membership.
• Track and analyze sales performance, identifying trends and opportunities for improvement.
• Assisting with membership-related applications, such as new member registrations, membership card replacement and membership inquiries. Maintain accurate membership records and databases.
• Processing payments and handling cash and online transactions for membership dues and other Cub services. Ensuring accuracy in financial transactions and maintaining appropriate records.
• Monitoring and controlling access to Club facilities, verifying membership credentials or guest passes, and enforcing Club policies and regulations to ensure the safety and security of members, where applicable.
• Performing general administrative tasks, such as answering phone calls, responding to emails, managing the tidiness of Front Office premises, and maintaining Club correspondences.
• Effectively communicate with members and other stakeholders to provide timely and accurate information regarding Club activities, promotions and updates.
• Addressing member feedback, concerns or conflicts in a professional and proactive manner, aiming to achieve satisfactory resolutions. Escalating issues to the Duty Manager when necessary.
• Handle correspondence with reciprocal and affiliated clubs.
• Any other duties delegated by the Duty Manager and Head of Membership Department from time to time.

Requirements

• Proficiency in oral and written English; another language is a plus (to liaise with English and Mandarin-speaking associates).
• A collaborative team player with strong communication, customer service, and interpersonal skills.
• Positive and proactive attitude.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Candidates who hold a Diploma/ GCE “A” levels is preferred.
• 5.5 days week (Rostered shift. No midnight shift).