AVP, Corporate Banking Client Relations & Onboarding

Citi; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Citi Singapore seeks a Relationship Associate (AVP) to provide dedicated relationship and client service support to Corporate Banking teams, covering Top Tier Local Corporates and Public Sector clients. You will help with onboarding, KYC reviews, account maintenance, and day-to-day servicing in a fast-paced front-office environment.

You will coordinate with Relationship Managers, Product Partners, Operations, Compliance and Risk to deliver seamless client experiences, manage lifecycle events,

Qualifications

• 4–8 years of relevant experience in Corporate Banking, Transaction Banking, Client Service, Relationship Support, Account Services, or Operations

Responsibilities

• Partner closely with Relationship Managers to provide day-to-day support for a portfolio of Top Tier Local Corporate and Public Sector clients.
• Build strong working relationships with clients and internal stakeholders, delivering a consistently high standard of service and responsiveness.
• Coordinate across Product, Operations, Compliance, Implementation, and Service teams to facilitate the seamless delivery of banking solutions and client requirements.
• Support Relationship Managers in maintaining strong client relationships through proactive management of servicing matters and follow-through on client commitments.
• Monitor and manage client requests, service issues, and escalations to ensure satisfactory outcomes and an excellent client experience.
• Coordinate account opening, account maintenance, mandate changes, account closures, and related documentation requirements.
• Review client documentation for completeness and accuracy, ensuring adherence to internal policies and regulatory requirements.
• Track onboarding progress and proactively manage outstanding requirements with clients and internal stakeholders.
• Support the end-to-end management of client lifecycle events, ensuring timely and accurate execution.
• Support Know Your Customer (KYC) onboarding, periodic reviews, trigger events, and remediation activities.
• Partner with KYC Documentation Group (KDG), Compliance and Relationship Managers to ensure timely completion of regulatory and policy requirements.
• Identify and escalation issues that may present operational, compliance, regulatory, or reputational risks.
• Assist Relationship Managers in coordinating facility availments, documentation, renewals, covenant monitoring, and other credit-related administrative activities.
• Liaise with Credit Risk, Legal, Documentation, and Operations teams to facilitate timely processing and execution of credit facilities.
• Ensure adherence to internal credit policies and approval conditions.
• Ensure all activities are conducted in accordance with applicable regulations, internal policies, procedures, and control standards.
• Remain vigilant to potential fraud, financial crime, and suspicious activities, and promptly escalate concerns in accordance with internal policies and procedures.
• Identify, escalation, and support resolution of operational and control issues in a timely manner.
• Contribute to initiatives that enhance client experience, operational efficiency, and process effectiveness.

Skills

Client servicing

Relationship support

KYC processes

Regulatory awareness

Cross-functional collaboration

Education

Bachelor's degree in Business/Finance/Economics/Accounting

Job description

Citi Singapore seeks a Relationship Associate (AVP) to provide dedicated relationship and client service support to Corporate Banking teams, covering Top Tier Local Corporates and Public Sector clients. You will help with onboarding, KYC reviews, account maintenance, and day-to-day servicing in a fast-paced front-office environment.

You will coordinate with Relationship Managers, Product Partners, Operations, Compliance and Risk to deliver seamless client experiences, manage lifecycle events,