Automation-Driven IT Ops Engineer

Hudson River Trading

Singapore

Hybrid

SGD 60,000 - 90,000

Full time

12 hours ago

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Job summary

Hudson River Trading (HRT) is seeking an IT Operations Engineer to join our Information Technology team. You'll provide technical support to HRTers worldwide while driving automation and engineering solutions to improve scalability and efficiency.

This role focuses on delivering on-site support, managing core SaaS platforms such as Okta, Google Workspace, Jira, Slack, and Zoom, and collaborating with IT leadership on projects and process improvements.

Qualifications

5+ years of IT support experience in fast-paced, tech-driven environments.
Proficiency across macOS, Linux, and Windows operating systems, with strong technical intuition for diagnosing Windows performance issues, driver conflicts, and application errors.
Hands-on experience administering core SaaS platforms such as Okta, Google Workspace, Jira, Slack, and Zoom.
Familiarity with code version control systems like Git, and an understanding of developer workflows including CI/CD tooling.
Strong analytical and problem-solving skills, including the ability to identify root causes, detect patterns, and work independently.
Customer-focused mindset with a proactive, positive attitude and strong cross-functional communication skills.
Occasional travel to regional offices may be required.
Ability to lift and move equipment up to 12 kg.

Responsibilities

Design, build, and maintain automations with code to streamline recurring IT support tasks, reduce manual toil, and improve team scalability
Deliver responsive and in-depth technical support for end users, serving as a high-level escalation point for advanced Windows endpoint issues
Administer and support core IT platforms and SaaS tools including Okta, Google Workspace, Jira, Microsoft 365, Slack, Zoom, and others
Partner with Technical Procurement to ensure accurate tracking, lifecycle management, and compliance of IT assets
Co-own the onboarding process for user accounts and hardware in your region, ensuring a seamless experience for new hires
Maintain and improve internal documentation to serve as a resource for the IT team and broader organization
Conduct on-site workstation support, cable management, and hardware refreshes that require movement and agility
Frequently move between floors, offices, and technical equipment rooms
Participate in an on-call rotation for IT support coverage, which may include occasional weekend shifts