ATE and Test Instrument Application Engineer

AEM SINGAPORE PTE. LTD.; Serangoon Garden Circus; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading company in the semiconductor industry is seeking a Technical Support Engineer. The successful candidate will provide direct support for customers, troubleshoot complex systems, and develop testing solutions. Candidates should have a solid background in engineering and customer service, alongside strong programming skills in languages such as C and Python.

Qualifications

• Over 5 years of experience in semiconductor design/testing.
• Proficient in troubleshooting down to load-board level.
• Fluent in English; Mandarin proficiency is a plus.
• Self-motivated with structured problem-solving skills.

Responsibilities

• Provide technical support and troubleshoot semiconductor systems.
• Develop and deliver customer test programs and training.
• Participate in product improvements and perform device failure analysis.

Skills

Troubleshooting

Problem-solving

Technical support

Education

Bachelor's degree in Electrical or Computer Science Engineering

Tools

MS OS

Office 365

C

C++

Perl

Python

Shell scripting

Job description

Duties & Responsibilities:

Service Skills

• Provide technical support to customers and field teams either on-site or through phone or email.
• Support the installation of test systems and upgrades, including options and software upgrades.
• Troubleshoot and repair systems at customer sites.
• Provide remote assistance for troubleshooting and repairs.
• Participate in cost reduction and productivity improvement programs.
• Assist peers with call services where necessary.
• Must be able to travel frequently and on short notice.

Application Skills

• Work with customers to understand and help solve their test requirements.
• Create reproducible test cases when systems pass checkers and fail devices, to facilitate improvements at factories or repair centers.
• Troubleshoot and isolate handler/prober interface and communication issues.
• Able to troubleshoot down to load-board level.
• Assist customers in device failure analysis by analyzing failure patterns and causes.
• Build and deliver demonstrations and/or training to customers.
• Develop semiconductor device test programs from scratch.
• Participate in the design and review of device-under-test interfaces (load boards, probe cards, BIB, SLT application boards).
• Utilize AI in application engineering.

Basic Qualifications, Experience, Skills & Education:

• More than 5 years of experience in semiconductor design or testing environments.
• Bachelor's degree in Electrical or Computer Science Engineering or related field; minimum of 3 years of relevant work experience.
• Knowledge of MS OS and Office 365.
• Basic understanding of C, C++, scripting languages (Perl, Python, Shell, etc.).
• Experience in customer support, especially under pressure.
• Structured problem-solving skills.
• Self-motivated to pursue technical knowledge.
• Fluent in English; proficiency in Mandarin is a plus.