Asst Director/ Manager, Operations (Eye)

Tan Tock Seng Hospital; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking an Assistant Director to lead and oversee operational activities in a dynamic healthcare environment. This role involves partnering with clinical leads to implement patient-centric initiatives, driving strategic plans, and managing key development projects. The ideal candidate will have extensive experience in healthcare management, particularly in operations, and possess strong leadership and communication skills. Join a forward-thinking organization dedicated to enhancing patient satisfaction and operational effectiveness, where your contributions will directly impact the quality of care provided to the community.

Qualifications

• 8+ years of relevant experience with management experience in healthcare.
• Strong skills in operational effectiveness and team leadership.

Responsibilities

• Lead operational activities and partner with clinical leads for patient-centric initiatives.
• Develop and align department's business plans with strategic priorities.

Skills

Healthcare Management

Operational Effectiveness

Team Leadership

Interpersonal Skills

Communication Skills

Organizational Skills

Education

Bachelor's Degree

Job description

Company description:

Tan Tock Seng Hospital

Job description:

Reporting to the Director, Ops (Eye), the Assistant Director will lead, guide and oversee operational activities; to partner clinical leads to effect patient centric initiatives; to assist the management in driving and implementing strategic plans; to undertake key development projects, and formulate business proposals for cost-effective and sustainable care models.

You will assist and complement the Director in working closely with internal and external stakeholders to develop and review the department's strategies and work plans, with a view to deliver better value to patients and staff. This would include, but not limited to:

1. To optimize key resources' utilization and ensure operational/cost effectiveness.
2. To effect and ensure appropriate corporate governance.
3. To develop and maintain a financially sustainable value delivery system.
4. To contain costs actively and appropriately partnering with Finance.
5. To improve staff processes.
6. To put in place patient safety and quality assurance measures.
7. To deepen TTSH's service culture and improve patient satisfaction.
8. To benchmark our performance in delivering value to patients and staff.

You will also assist to develop and align the Department's business plans with NHG's and TTSH's strategies and priorities, as provided in the strategic planning instruments including but not limited to the hospital, family group, and department level value dashboards.

You will also be identifying, monitoring, communicating, and reviewing the department's value measures and lead indicators across areas assigned, and tie these indicators' performance back to TTSH's larger value delivery journey.

JOB REQUIREMENTS

1. Preferably Bachelor's Degree and above.
2. Preferably at least 8 years of relevant experience, of which at least 5 years involve management experience (experience in a large organisation setting will be advantageous).
3. Preferably experienced in healthcare management, especially in the domain of healthcare operations.
4. Experience in leading a team.
5. Driven, passionate and service-oriented.
6. Possess good organizational and coordination skills, as well as good interpersonal and communication skills.