Family Group: Administration
JOB SUMMARY
Reports to the Director, Facilities Management Office (FMO), and is responsible for providing professional and comprehensive Facilities Management Services to the Hospital. The role heads the following departments:
- Facilities Engineering
- Fire Safety
- Property Management
- Special Projects
MAIN DUTIES AND RESPONSIBILITIES
Specific:
- Oversees all aspects of the Facilities Engineering Department, Fire Safety Department, Property Management, and Special Projects, managing programs to maintain hospital infrastructure and M&E services.
- Responsible for operations and maintenance of these departments, providing guidance on complex issues, failure analysis, and incident investigations.
- Familiar with relevant concepts, practices, and procedures within the field.
- Handles property management including contracts, licensing, insurance, claims, tenancy issues, assets, repairs, utilities, etc., liaising with authorities and external parties.
- Plans, directs, and manages cost reduction and avoidance initiatives.
- Uses extensive experience and judgment to plan and achieve goals.
- Manages Special Projects related to Facilities Engineering and Fire Safety.
- Implements continuous improvement and innovation projects to enhance services or reduce costs.
- Prepares budgets (Capex, Opex, External Funding) and manages related approvals, invoices, and reports.
- Controls budgets, determines needs, manages costs, and oversees profit/loss accountability.
- Monitors financial activity to ensure expenses stay within budget and fiscal practices are followed.
- Adheres to budgets, approves purchases, and oversees invoice processing.
- Performs personnel functions including recruitment, training, coaching, and performance reviews, ensuring adherence to policies.
- Develops staff through training and performance management, ensuring high technical and organizational skills.
- Manages and motivates staff, overseeing career development and professional growth.
- Ensures compliance with hospital standards (IQEHS, JCI) and participates in audits.
- Supports hospital committees, including Infection Control and JCI Secretariat.
- Develops and maintains Preventive Maintenance Programs for major equipment and systems, considering lifespan, improvements, and replacement costs.
- Reviews procurement and contracts, monitors service levels, and leads improvements.
- Manages vendor relationships effectively and professionally.
- Oversees design and work requirements for capital, expense, and grant-funded projects.
- Manages Fire Safety Operations.
- Assists the Director, FMO, with hospital operations.
General:
- Advises senior management on facilities and engineering issues.
- Provides expertise for user education and training programs.
- Performs other duties as assigned to ensure efficient department functioning.
Job Requirements:
Education:
Bachelor's degree in a related discipline preferred; Diploma with FSM, MOM, or LEW certification is advantageous.
Experience:
10-20 years of experience in operations and maintenance of large healthcare facilities, with strong administrative skills. Specific competencies include:
- Excellent communication and interpersonal skills
- Organizational and influencing skills
- At least 5 years in management
- Minimum 10 years in facilities management across multiple sites, with expertise in Building, M&E, and general maintenance
- Effective communication skills at all organizational levels
- Customer service orientation, collaborative attitude, and professionalism when working with staff, external partners, and board members