Associate Wellbeing Coordinator (Div of Med - KidSTART@KKH KIDS 0-3)

KK Women's and Children's Hospital; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A children's healthcare facility in Singapore is seeking an Associate Wellbeing Coordinator to support antenatal clients through care coordination, screenings, and administrative support. The ideal candidate should have a diploma or equivalent with relevant experience, strong communication skills, and the ability to manage client interactions effectively.

Qualifications

• Diploma with relevant experience, or GCE N/O/A Level, or equivalent.
• Ability to communicate effectively, both orally and in writing.
• Knowledge of supplies, equipment and ordering.

Responsibilities

• Provide service care coordination and case management.
• Assist in appointment scheduling and addressing client inquiries.
• Perform health and social screenings for antenatal clients.

Skills

Effective communication skills

Organizing and coordinating skills

Data entry skills

Ability to handle confidential information

Education

Diploma with 2 – 4 years’ relevant experience

GCE N/O/A Level or NITEC in Healthcare/Equivalent with 6 – 10 years’ relevant experience

Job description

Associate Wellbeing Coordinator (Div of Med - KidSTART@KKH KIDS 0-3)

KK Women's and Children's Hospital – Bukit Merah

The AWBC is part of a care team that will provide identification of needs, anticipatory guidance, screenings and service coordination for clients assigned under their care.

Job Description:

Service Care Coordination and Case Management.

Employs effective communication and rapport building skills when interacting with antenatal patients, clients, families and staff.

Collaborates with interdepartmental and external colleagues with the aim of providing holistic care and optimise health outcomes for antenatal clients recruited under the Home Visit Programme.

Administrative and Systems Support. Support team with outreach and engagement efforts as required by programme.

Assist in appointment scheduling and rescheduling and addresses client enquiries. (e.g. teaches the use of the Health Buddy for assessing their records and services (e.g. changing appointments).

Navigates, troubleshoots and initiate discussions for IT issues that impacts service and operations, e.g. OAS/SAP/SCM/SSNet.

Identifying needs and screening. Effectively manage patient caseloads at clinic touchpoints.

Performs health and social screenings for antenatal clients. (E.g. nutritional screening, mental health screening, home readiness and safety etc.)

Maintains documentation and complete reporting requirements according to organisation standards.

Performs other job-related duties as assigned by Program Lead, Social Service Manager or Training Manager.

Requirements:

Diploma with 2 – 4 years’ relevant experience, or GCE N/O/A Level, or NITEC in Healthcare/Equivalent with 6 – 10 years’ relevant experience

Ability to communicate effectively, both orally and in writing

Possesses records maintenance as well as organizing and coordinating skills

Strong word processing, receptionist and data entry skills

Has knowledge of supplies, equipment and/or services ordering and inventory control

Ability to maintain calendars and schedule appointments

Ability to understand and follow specific instructions and procedures

Skilful in the use of operating basic office equipment

Ability to deal amicably with all levels of staff and external customers

Ability to maintain confidentiality of records and information