Associate Wellbeing Coordinator (Div of Med - KidSTART@KKH KIDS 0-3)

The AWBC is part of a care team that will provide identification of needs, anticipatory guidance, screenings and service coordination for clients assigned under their care.

Job Description:

• Service Care Coordination and Case Management.
• Employs effective communication and rapport building skills when interacting with antenatal patients, clients, families and staff.
• Collaborates with interdepartmental and external colleagues with the aim of providing holistic care and optimise health outcomes for antenatal clients recruited under the Home Visit Programme.
• Administrative and Systems Support. Support team with outreach and engagement efforts as required by programme.
• Assist in appointment scheduling and rescheduling and addresses client enquiries (e.g. teaches the use of the Health Buddy for assessing their records and services such as changing appointments).
• Navigates, troubleshoots and initiates discussions for IT issues that impact service and operations, e.g. OAS/SAP/SCM/SSNet.
• Identifying needs and screening. Effectively manage patient caseloads at clinic touchpoints.
• Performs health and social screenings for antenatal clients (e.g. nutritional screening, mental health screening, home readiness and safety, etc.).
• Maintains documentation and completes reporting requirements according to organisation standards.
• Performs other job-related duties as assigned by Program Lead, Social Service Manager, or Training Manager.

Requirements:

• Diploma with 2 – 4 years’ relevant experience, or GCE N/O/A Level, or NITEC in Healthcare/Equivalent with 6–10 years’ relevant experience.
• Ability to communicate effectively, both orally and in writing.
• Possesses records maintenance as well as organizing and coordinating skills.
• Strong word processing, receptionist, and data entry skills.
• Has knowledge of supplies, equipment and/or services ordering and inventory control.
• Ability to maintain calendars and schedule appointments.
• Ability to understand and follow specific instructions and procedures.
• Skilful in the use of operating basic office equipment.
• Ability to deal amicably with all levels of staff and external customers.
• Ability to maintain confidentiality of records and information.
• Supervisory skills.