Associate Wellbeing Coordinator (Div of Med - KidSTART@KKH KIDS 0-3)

KK WOMEN'S AND CHILDREN'S HOSPITAL PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading healthcare institution is seeking a dedicated team member for the antenatal care program. The role involves case management, administrative support, and collaboration with healthcare professionals to ensure optimal health outcomes for patients. Candidates should possess relevant educational qualifications and experience in healthcare settings, with strong communication and organizational skills.

Qualifications

• Diploma and relevant experience required.
• Effective communication skills.
• Strong organizational and coordination skills.

Responsibilities

• Service care coordination and management for antenatal clients.
• Administrative support including appointment scheduling.
• Conduct health and social screenings.

Skills

Effective communication

Organizing

Coordination

Data entry

Supervisory skills

Education

Diploma with 2-4 years relevant experience

GCE N/O/A Level or NITEC in Healthcare/Equivalent with 6-10 years relevant experience

Job description

The AWBC is part of a care team that will provide identification of needs, anticipatory guidance, screenings and service coordination for clients assigned under their care.

Job Description:

• Service Care Coordination and Case Management.
• Employs effective communication and rapport building skills when interacting with antenatal patients, clients, families and staff.
• Collaborates with interdepartmental and external colleagues with the aim of providing holistic care and optimise health outcomes for antenatal clients recruited under the Home Visit Programme.
• Administrative and Systems Support. Support team with outreach and engagement efforts as required by programme.
• Assist in appointment scheduling and rescheduling and addresses client enquiries. (e.g. teaches the use of the Health Buddy for assessing their records and services (e.g. changing appointments).
• Navigates, troubleshoots and initiate discussions for IT issues that impacts service and operations, e.g. OAS/SAP/SCM/SSNet.
• Identifying needs and screening. Effectively manage patient caseloads at clinic touchpoints.
• Performs health and social screenings for antenatal clients. (E.g. nutritional screening, mental health screening, home readiness and safety etc.)
• Maintains documentation and complete reporting requirements according to organisation standards.
• Performs other job-related duties as assigned by Program Lead, Social Service Manager or Training Manager.

Requirements:

• Diploma with 2 – 4 years’ relevant experience, or GCE N/O/A Level, or NITEC in Healthcare/Equivalent with 6 – 10 years’ relevant experience
• Ability to communicate effectively, both orally and in writing
• Possesses records maintenance as well as organizing and coordinating skills
• Strong word processing, receptionist and data entry skills
• Has knowledge of supplies, equipment and/or services ordering and inventory control
• Ability to maintain calendars and schedule appointments
• Ability to understand and follow specific instructions and procedures
• Skilful in the use of operating basic office equipment
• Ability to deal amicably with all levels of staff and external customers
• Ability to maintain confidentiality of records and information
• Supervisory skills