Associate Technical Account Manager

Manpower Singapore; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking an Technical Application Manager to provide technical support for software solutions tailored to real estate markets. You will troubleshoot issues, ensure exceptional customer service, and collaborate with global teams. The ideal candidate holds a Bachelor's degree and has strong analytical skills, with proficiency in remote support. This role offers a dynamic environment where client relationships are paramount.

Qualifications

• High proficiency in troubleshooting and providing remote support over email and phone.
• Flexibility and ability to adapt to changing priorities.
• Outstanding customer service skills with a genuine desire to exceed expectations.

Responsibilities

• Troubleshoot application issues and find effective solutions.
• Provide exceptional customer support during product implementations.
• Document cases and create comprehensive documentation for issue resolution.

Skills

Problem-solving skills

Customer service skills

Analytical skills

Attention to detail

Education

Bachelor's degree in Business, Accounting, Finance, or related field

Tools

SQL Server

Web Server knowledge

Job description

Singapore

About The Role

Your role as an ATAM will involve providing technical support for a wide range of software solutions, which are designed to meet the unique needs of different real estate markets across the globe. You will play a key role in resolving software issues over email and phone and collaborating closely with clients. Your ability to combine technical expertise with a customer-centric approach will be instrumental in fostering client relationships and driving their success with clients solutions.

What Youll Do

• Utilize your problem-solving skills to effectively troubleshoot application issues, proactively addressing challenges and finding effective solutions.
• Provide exceptional customer support during product implementations and software upgrades, ensuring a smooth and seamless experience.
• Follow up on any issues that require additional research or information from clients, ensuring thorough and timely resolution.
• Prepare detailed write-ups for escalated issues, documenting cases and creating comprehensive documentation for issue resolution.
• Foster relationships with customers, conducting coordinated weekly calls to facilitate setups and maintain ongoing connections.
• Collaborate closely with Global Solutions team members across the US, actively contributing to the collective success of the team.
  
  

Who You Are

• Bachelor&aposs degree in Business, Accounting, Finance, or a related field.
• A passion for numbers and analytical skills.
• High proficiency in troubleshooting and providing remote support over email and phone, effectively assisting customers.
• Outstanding customer service skills with a genuine desire to exceed expectations and ensure client satisfaction.
• Excellent attention to detail and a diligent approach to following processes, ensuring accuracy and efficiency in your work.
• Flexibility and the ability to adapt to changing priorities, efficiently managing tasks and projects.
  
  

Ideal To Have

• Knowledge of accounting principles, which will enhance your understanding and ability to address client inquiries related to financial processes.
• SQL Server and web Server knowledge.
• Previous experience in technical support and application troubleshooting, providing you with a foundation for this role.

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