Associate Systems Application Analyst

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is a priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

• Support and advocate for Visa clients comprised of financial institutions and vendors.
• Properly escalate incidents promptly per support guidelines and procedures.
• Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages utilizing a variety of tools and techniques.
• Internal and external bridge stewardship in support of timely resolution of internal and client-facing issues.
• Work simultaneously and independently on multiple platforms.
• Assess the impact of incidents and communicate appropriately within set time frames without guidance.
• Support scheduled changes.

Work Hours: This position requires the candidate to work 12-hour shift work during the day (with a 2-week rotation). When scheduled, weekend and public holiday work may be required.

Qualifications

Basic Qualifications: Minimum of 6 months of work experience or a Bachelor's Degree.

Preferred Qualifications:

• 2 or more years of work experience.
• Ability to work effectively as part of a team and independently (self-starter).
• Accepts responsibility for own workload and seeks guidance when needed.
• Ability to make decisions, present recommendations, and handle moderate challenges.
• Strong verbal and written communication skills.
• Ownership of incident resolution.
• Ability to assess urgency, analyze, and apply problem-solving techniques.
• Client-focused with ability to interact across management levels.
• Basic knowledge of networking and message flow.
• Exposure to Unix/bash scripting, API monitoring, log reading, and monitoring tools like Splunk, Grafana, Prometheus.
• Experience with ITIL practices, ServiceNow, and file transfer protocols is a plus.
• Experience with ISO 8583 messaging protocol is desirable.
• Associates degree in a related field or 2 years of industry experience; 2+ years in tech industry is a plus.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. We also consider qualified applicants with criminal histories in accordance with EEOC guidelines and local laws.